WSQ Soft Skills Courses

The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
- Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
- Promote holistic development of the workforce through technical and generic skills and competencies;
- Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
- Encourage lifelong learning.
Training programmes developed under the WSQ system are based on skills and competencies validated by employers, unions and professional bodies. This process ensures existing and emerging skills and competencies that are in demand are used to inform training and development under WSQ. With the roll out of the Skills Frameworks* in 2016, the WSQ adopts the skills and competencies covered in the Skills Frameworks. The WSQ programmes are funded and quality-assured by SkillsFuture Singapore, which awards the WSQ certifications.
For more information on WSQ and the eligibility, click here
For the net fee balance, individual can pay by SkillsFuture Credit or PSEA subject to eligibility. For SFEC eligible companies, you can utliize the $10000 SFEC. Please check the SFEC guidelines here.
Our WSQ Soft Skills Courses provide learners with essential communication, leadership, and interpersonal skills to excel in the workplace. These courses cover critical areas such as emotional intelligence, teamwork, problem-solving, and adaptability to equip individuals with the tools needed to succeed in professional environments.
Participants will develop a strong foundation in managing relationships, resolving conflicts, and collaborating effectively in team settings. The training prepares individuals to adapt to dynamic work environments, build positive workplace relationships, and enhance their professional performance.
20 Job Roles:
We are WSQ Accredited Training Organization (ATO) for Infocomm SkillsFramework.
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WSQ - Impactful Leadership Framework
This WSQ Impactful Leadership Framework training equips current and aspiring leaders with the mindset, tools, and practical skills to lead high-performing, service-oriented teams. Centred around four key pillars—Self Leadership, People Development, Problem Solving, and Measure & Vision—this course empowers leaders to align team behaviours with the organisation’s values, mission, and long-term vi.... -
WSQ - Improve Your Business with Excellent Customer Service
This course equips participants with the skills to assess and address customer needs by effectively collecting and analyzing customer feedback. Learners will develop an understanding of customer expectations, explore various communication channels such as phone and email, and identify opportunities to enhance service quality. Through practical scenarios, participants will strengthen their ability to deliver exception....$400.00 (GST-exclusive)$436.00 (GST-inclusive) -
WSQ - Communicate with Confidence: Optimize Your Strengths for Influence & Impact
Effective communication is essential for leadership, collaboration, and professional success. This course explores best practices in workplace communication, helping participants align their communication strategies with organizational culture. Learn to master non-verbal cues, enhance storytelling techniques, and develop vocal mastery to establish a strong professional presence. Participants will also discover how to....$930.00 (GST-exclusive)$1,013.70 (GST-inclusive) -
WSQ - Designing and Delivering Impactful Business Presentations Using AI
WSQ Designing and Delivering Impactful Business Presentations Using AI equips professionals with the skills to craft compelling presentations that align with business goals and leverage the power of generative AI tools. Learners will explore how organisational strategies, audience needs, and messaging objectives shape presentation formats. The course covers the effective selection of presentation modes—both tra....$1,000.00 (GST-exclusive)$1,090.00 (GST-inclusive) -
WSQ - Mastering the Art of Communication to Enhance Team Collaboration and Customer Satisfaction
This WSQ course empowers participants to evaluate workplace communication practices and develop strategies that foster collaboration and customer satisfaction. Gain expertise in identifying communication gaps, selecting effective communication channels, and implementing best practices to enhance workplace communication. Learn how to assess communication effectiveness and implement tools that align with organizational....$800.00 (GST-exclusive)$872.00 (GST-inclusive) -
WSQ - Unlocking Business Potential with Strategic Negotiation Tactics
Learn to unlock business potential through effective negotiation strategies in this WSQ-accredited course. Participants will develop the ability to identify negotiation outcomes, understand the context of negotiation, and prepare detailed background information to set a strong foundation. Gain insights into negotiation styles, with considerations for social and cultural nuances, and master planning techniques to lead....$750.00 (GST-exclusive)$817.50 (GST-inclusive) -
WSQ - Service Branding Strategies to Elevate Your Business
This WSQ Service Branding Strategies to Elevate Your Business provides participants with essential knowledge and practical strategies to build a strong service brand. Understand the critical role of service branding in an organization’s overall branding strategy and its impact on business performance. Learn how successful service brands create a competitive advantage, enhance customer experience, and drive long....$400.00 (GST-exclusive)$436.00 (GST-inclusive) -
WSQ - Mastering The Art of Conflict Resolution to Foster Team Collaboration and Success
This WSQ course equips participants with the skills to identify early indicators of workplace conflicts and minimize their impact on team collaboration. Participants will learn to assess conflict situations, determine root causes, and apply conflict resolution strategies sensitively. Through the use of communication and negotiation techniques, this course focuses on resolving conflicts effectively and fostering a pos....$800.00 (GST-exclusive)$872.00 (GST-inclusive) -
WSQ - Closing Sales with Empathy-Driven People-Focused Selling
This course empowers participants with empathy-driven and people-focused selling techniques designed to build trust, understand customer needs, and close sales effectively. Participants will explore methods to analyze customer preferences and develop tailored recommendations. Advanced upselling and cross-selling strategies will also be covered to enhance sales outcomes while addressing customer challenges through pro....$800.00 (GST-exclusive)$872.00 (GST-inclusive) -
WSQ - Empowering Employee Health and Wellness at the Workplace
This comprehensive course delves into the intricate aspects of promoting health and wellness within a professional setting. Participants will learn to identify and understand emerging trends in employee health and wellness, ensuring their practices are in line with current standards and legislative requirements. The course covers a range of topics including the distinction between health and wellness, the importance ....$800.00 (GST-exclusive)$872.00 (GST-inclusive) -
WSQ - Improve Hiring Decisions with GenAI Assisted Interview Questioning
This WSQ course on Improving Hiring Decisions with GenAI Assisted Interview Questioning equips HR professionals with the skills to conduct interviews that are both effective and compliant with legal and ethical standards. Participants will learn to structure interviews aligned with specific objectives, leveraging generative AI to craft tailored questions for different interview types, including behavioral, situationa....$400.00 (GST-exclusive)$436.00 (GST-inclusive) -
WSQ - Design Thinking Course for Businesses
Revolutionize your approach to business challenges with our comprehensive Design Thinking Course for Businesses. This course is designed to instill the fundamentals of Design Thinking methodology, emphasizing user-centric problem-solving, ideation, and prototyping. Through hands-on exercises and case studies, you will learn how to apply Design Thinking tools effectively to identify new growth opportunities, improve c....$350.00 (GST-exclusive)$381.50 (GST-inclusive) -
WSQ - Fast-Track Innovations with Agile Design Thinking and Generative AI (GenAI)
This WSQ Fast-Track Innovations with Agile Design Thinking and Generative AI is designed to equip professionals with the tools and methodologies to drive innovation across organizations. The course integrates design thinking and agile principles to accelerate product and service development. Participants will learn how to leverage generative AI for rapid prototyping, problem framing, and ideation, while synthesizing ....$800.00 (GST-exclusive)$872.00 (GST-inclusive) -
WSQ - STEAM Sustainability Professional Lesson Plan Development
This course, STEAM Sustainability Professional Lesson Plan Development, equips educators with essential skills to design and implement effective STEAM lessons using the DDMTS model. Participants will explore key instructional methods, develop lesson plans, and adapt learning environments to meet diverse learner needs. Emphasis is placed on managing group dynamics, providing targeted feedback, and using technology to .... -
WSQ - Mastering the Art & Science of Working with People & Teams using DISC AsiaPlus
Mastering the Art & Science of Working with People & Teams” is designed to help professionals at all levels strengthen their leadership capabilities and enhance team collaboration in today’s fast-paced work environment. By leveraging the DISCAsiaPlus model, this course provides actionable insights into personality-driven behaviors, empowering participants to lead with authenticity, adaptability, a....








