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WSQ - Unlocking Business Potential with Strategic Negotiation Tactics

WSQ - Unlocking Business Potential with Strategic Negotiation Tactics

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Learn to unlock business potential through effective negotiation strategies in this WSQ-accredited course. Participants will develop the ability to identify negotiation outcomes, understand the context of negotiation, and prepare detailed background information to set a strong foundation. Gain insights into negotiation styles, with considerations for social and cultural nuances, and master planning techniques to lead successful discussions.

This course also covers practical negotiation tactics, including opening offers, handling difficult personalities, and employing anchoring and framing techniques for mutual benefits. Participants will practice listening, building empathy, avoiding common pitfalls like using round numbers, and leveraging precedents for favorable outcomes. Closing offers, debriefing, and evaluating negotiation results will ensure participants leave equipped to excel in professional negotiations.

Course Objectives

Upon completion of the course, learners will be to apply business negotiation skills and techniques

Learning Outcomes

By end of the course, learners should be able to:

LO1: Identify negotiation outcomes, context of negotiation and prepare relevant background information for negotiation.
LO2: Apply negotiation techniques during negotiation and record negotiations for evaluation after negotiation.

Course Brochure

Download WSQ - Unlocking Business Potential with Strategic Negotiation Tactics Brochure

Skills Framework

This course follows the guideline of Business Negotiation ICT-BIN-3105-1 TSC under ICT Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$750	$67.50	$442.50	$292.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2023020567)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2023020567

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Preparation for Negotiation

Identifying your negotiation outcomes and the importance of negotiation
Knowing the context of negotiation and Identify roles and responsibilities
Understanding negotiation styles with consideration on social and cultural differences
Preparing relevant background information and plan your negotiation

Topic 2: Negotiation Tactics

Opening offers and tactics on dealing with difficult people
Listening and building empathy
Anchoring and framing techniques for mutual benefits
Applying negotiation techniques to achieve desired outcomes
Avoiding final offer and do not use round numbers
Considering relevant precedents in past negations
Closing your offer and debriefing your negotiation
Evaluate your negotiation outcomes

Final Assessment

Written Assessment - Short Answer Questions (WA-SAQ)
Case Study (CS)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Sales Manager
Business Development Manager
Procurement Manager
Contract Manager
Account Manager
Real Estate Broker
Mergers & Acquisitions Specialist
Corporate Lawyer
Supply Chain Negotiator
Licensing Specialist
International Trade Specialist
Partnership Development Manager
Vendor Relationship Manager
Corporate Trainer
Strategic Alliances Manager.

Trainers

Tan Teck Hwa: Tan Teck Hwa is an experienced educator and trainer with a strong background in leadership development, management training, and organizational effectiveness. He holds a Postgraduate Certificate in Learning and Teaching in Higher Education from a Polytechnic University and has extensive experience conducting corporate and professional training programs. Over the years, he has taught at institutions including SMRT Institute, Corporate Universities, and Polytechnics, focusing on management development and negotiation skills.

As a trainer, Tan Teck Hwa integrates both academic knowledge and industry experience to deliver practical learning outcomes. His teaching in this WSQ course emphasizes real-world negotiation tactics, conflict resolution strategies, and collaborative problem-solving, equipping learners with actionable skills to unlock business potential through effective negotiation.

Kesston Tang: Kesston Tang is a seasoned consultant and trainer with expertise in business negotiations, financial analysis, and corporate advisory services. He has developed consulting frameworks that support organizations in improving negotiation outcomes, optimizing business deals, and managing stakeholder relations. His clients include major corporations and government agencies, where he has provided advisory services in both local and international contexts.

In this WSQ program, Kesston brings his business consulting and negotiation experience to guide learners in applying strategic negotiation techniques. His training focuses on balancing tactical approaches with relationship management, ensuring participants leave with the ability to negotiate effectively and unlock sustainable value for their organizations.

Terence Ee: Terence Ee is a business consultant and corporate trainer with over 20 years of experience in management, process improvement, and strategic communication. He has led high-level projects across industries including technology, manufacturing, and professional services, specializing in leadership development, quality management, and stakeholder engagement. As a certified adult educator, Terence combines analytical problem-solving with practical communication strategies to help professionals build influence and achieve organizational alignment.

In “Unlocking Business Potential with Strategic Negotiation Tactics,” Terence focuses on developing the negotiation mindset and interpersonal agility needed to achieve win-win outcomes. His sessions emphasize structured negotiation frameworks, emotional intelligence, and cross-cultural communication in business contexts. Through role plays and real-world case studies, he equips participants with proven strategies to strengthen client relationships, resolve conflicts, and drive successful outcomes in complex business negotiations.

Teddy Yip Fook Khin: Teddy Yip is a leadership and communication coach with more than two decades of experience in business development, client relations, and organizational transformation. Having worked with multinational corporations and educational institutions, he has facilitated numerous training programs in negotiation, persuasion, and interpersonal effectiveness. His ability to simplify complex communication dynamics allows participants to understand and apply negotiation principles with confidence and clarity.

In “Unlocking Business Potential with Strategic Negotiation Tactics,” Teddy guides learners through the art and psychology of effective negotiation. His sessions focus on mastering communication techniques, building trust, and creating collaborative solutions that strengthen business partnerships. By blending theory with experiential learning, he empowers professionals to negotiate with confidence, adaptability, and strategic intent—enhancing both personal and organizational success.