WSQ - Communicate with Confidence: Optimize Your Strengths for Influence & Impact

LU1 Best Practices in Workplace Communication

Topic 1: Mastering Non-Verbal Communication 

• The impact of body language on credibility, confidence, and influence
• Developing a commanding presence through posture, gestures, and eye contact
• Mirroring techniques to build rapport and strengthen connections

Topic 2: Storytelling & Presenting with Impact 

• Why storytelling is a powerful tool for persuasion and engagement
• Structuring narratives to make messages memorable and compelling
• Adapting storytelling techniques for presentations, meetings, and leadership communication
• Delivering presentations with storytelling, vocal mastery, and non-verbal cues

LU2 Communication Planning

Topic 3: Vocal Mastery for Professional Presence 

• Understanding vocal archetypes and how they shape audience perception
• Techniques to refine tone, clarity, and projection for maximum impact
• Using vocal variety to enhance engagement and credibility
• Practical exercises to develop a commanding and authentic voice

Topic 4: Leveraging Strengths for Effective Communication 

• Introduction to CliftonStrengths and its role in communication success
• Identifying and applying personal strengths to enhance influence and connection
• Using strengths to build confidence, persuasion, and leadership presence
• Reframing communication challenges through a strengths-based approach

LU3 Evaluate Communication Effectiveness

Topic 5: Active Listening & Constructive Feedback 

• The role of active listening in building trust and workplace relationships
• Techniques to listen with intention, empathy, and clarity
• Asking for and providing feedback to refine and strengthen communication skills
• Handling constructive criticism with resilience and adaptability

Topic 6: Impromptu Speaking & Thinking on Your Feet 

• Structured frameworks for responding confidently in unscripted situations
• Techniques to stay composed, articulate, and persuasive under pressure
• Reframing challenges in real-time to navigate difficult conversations
• Practicing impromptu speaking through interactive and dynamic exercises

Final Assessment

• Written Assessment - Short Answer Questions (WA-SAQ)
• Case Study (CS)

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
9. The assessor can help the candidate with writing and lodging the appeal.
10. he assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.

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• Community Engagement Manager
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• Business Development Manager

Adeline Yeo: Award-winning public speaker, trainer, and coach with over 15 years of expertise in communication and leadership development. A Toastmasters champion and Distinguished Toastmaster (DTM), recognised for designing high-impact training programs that enhance public speaking, confidence, and influence. Experienced in corporate training, mentoring professionals, and special needs communication, with a proven record in leadership development and community engagement.