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Course Details
LU1 Impactful Leadership Framework
Topic 1 The Impactful Leadership Framework - 4 pillars
- Pillar A - Self Leadership
- Introspection into own strengths and potential
- Mastery in influencing own thoughts, behaviours and actions
- Work effectively with inbuilt saboteurs
- Pillar B - People Development
- Cultivate a learning culture
- Coach and build talents of potential team members
- Create and fuel a safe space for feedback and innovation
- Pillar C - Problem Solving
- Differentiate between a technical and adaptive challenge
- Utilise the globally-recognised WIAL Action Learning method in problem solving (WIAL : World Institute of Action Learning)
- Create and implement a collaborative environment
- Pillar D - Measure and Vision
- Consistent check and balance on own’s progress as a leader
- Solicit feedback for review
- Map out new goals with a visionary mindset
LU2 Service Excellence
Topic 2 Pillar A - Self Leadership
- Self management as a leader : awareness of strengths and gaps, reflection & regulation of own thoughts and actions
- Identify leadership domain: executor, influencing, relationship-building, strategic thinking
- Understand traits that sabotage leadership growth
- Value alignment : review positioning of personal and organisational values
Topic 3 Pillar B - People Development
- Understand team dynamics and diversity
- Develop coaching competencies as a leader
- Learn the GROW coaching model for team performance
- Nurture integrity and ethics in developing teams
LU3 Evaluate Team Performance
Topic 4 Pillar C - Problem Solving
- How WIAL’s Action Learning methodology works
- 6 rules of action learning to solve problems
- Distinguish between technical and adaptive challenge
- Leverage on diverse opinions and multiple perspectives
- Clarify assumptions and develop new ideas
- Purposeful and focused questioning to resolve conflict management
- Monitor accountability in carrying out solutions
Topic 5 Pillar D - Measure & Vision
- Measure and appraise leadership progress with 360 feedback
- Conduct consistent team pulse check-ins
- Motivate and inspire team members to build on formal and informal reviews
- Adopt a nomadic mindset when setting visionary milestones
Final Assessment
- Written Assessment - Short Answer Questions (WA-SAQ)
- Case Study (CS)
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 21-65 years old
Minimum Software/Hardware Requirement
Software:
You can download and install the following software:
Hardware: Windows and Mac Laptops
Job Roles
- Team Leader
- Supervisor
- Operations Manager
- Customer Service Manager
- Project Manager
- Department Head
- HR Business Partner
- Learning & Development Executive
- Talent Development Specialist
- Corporate Trainer
- Service Excellence Manager
- People and Culture Lead
- Organisational Development Executive
- Training Manager
- Business Unit Manager
- Strategy Consultant
- Performance Coach
- Senior Executive
- Management Associate
- Leadership Development Consultant
Trainers
Zuzanita Zakaria: Zuzanita Zakaria is an ICF-credentialed coach (ACC) specialising in supporting emerging and experienced leaders for performance, and development of leadership competencies. She is also a WIAL-Certified Action Learning Coach, where she coaches small groups in solving complex problems, and a certified adult trainer (ACLP. An industry veteran in the media and content industry, Zuzanita has led multiple teams across the globe in producing complex projects for broadcasters and international publishers. Her teams’ and individual works are commissioned by Discovery Channel, History Channel, South China Morning Post,, The Straits Times, Marshall Cavendish, Thomson-Reuters, and many others. On a selected basis, Zuzanita also provides consultancy in content marketing projects on national scales. As a leadership coach, Zuzanita’s passion is in developing agile leaders with strategies to meet clear goals, both for themselves, and for the teams they lead. She brings to the table years of experience in strategic thinking in managing people and resources, as well as an extensive communication acumen for influence. She has conducted workshops and coached numerous leaders, both in North America and Singapore.
Customer Reviews (13)
- We were encouraged to not only look inward and to the research-based frameworks Review by Course Participant/Trainee
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As an education leader who also coaches leaders, I know how much intentionality goes into constructing these experiences and benefitted from both the technical knowledge and skills as well as the adaptive moves based on the needs of the group. We were encouraged to not only look inward and to the research-based frameworks, but also to one another as we co-constructed meaning, drew out insights, and leveraged one another’s strengths in service of our individual and collective goals. (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - I loved the intimate setting and participation encouragement by Zuzan Review by Course Participant/Trainee
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I loved the intimate setting and participation encouragement by Zuzan (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - The discussion period of our classes were amazing Review by Course Participant/Trainee
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The discussion period of our classes were amazing. Everyone was giving in their perspectives between answers which was helpful and enjoyable. (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - The trainer explained the topic well Review by Course Participant/Trainee
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The trainer explained the topic well (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Trainer is very positive and responded well to many cases Review by Course Participant/Trainee
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Trainer is very positive and responded well to many cases that were being raised. She has provided valuable perspective. I am also comfortable with the safe space provided. Thank you. (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Very well organized! Clear and concise message Review by Course Participant/Trainee
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Very well organized! Clear and concise message/content delivered for easy digest. (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Clear and good delivery. Useful content. Review by Course Participant/Trainee
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Clear and good delivery. Useful content. (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Very engaging, inspiring, supportive, Review by Course Participant/Trainee
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Very engaging, inspiring, supportive, would love to have her as my coach or mentor for future trainings (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Zuzanita is very cheerful and also able to address to questions from participants Review by Course Participant/Trainee
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Zuzanita is very cheerful and also able to address to questions from participants. Very clear with her presentation. Thumbs up! (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - The trainer very experienced and easy to relate to Review by Course Participant/Trainee
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The trainer very experienced and easy to relate to (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Trainer is engaging and understanding. Review by Course Participant/Trainee
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Trainer is engaging and understanding. Being an introverted person, it is hard for me to speak but the trainer makes it manageable and less intimidating. (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Zuzanita is very informative and well-versed in line of work. Highly engaging and a good listener Review by Course Participant/Trainee
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Zuzanita is very informative and well-versed in line of work. Highly engaging and a good listener (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Her explanations & presentations are so clea Review by Course Participant/Trainee
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Her explanations & presentations are so clear & can be easily understood. She is so knowledgeable in the topics that have been shared. (Posted on 4/13/2025)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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