Call +65 61000613 Email: enquiry@tertiaryinfotech.com https://wa.me/6588666375

WSQ , IBF, SkillsFuture, PEI Approved Training Provider

Currency: SGD  
Menu
  • Home
  • WSQ - Innovative Problem Solving with Generative AI (GenAI)

WSQ - Identifying and Solving Problems at the Workplace

WSQ - Innovative Problem Solving with Generative AI (GenAI)

38 Review(s) | Add Your Review

This course, Innovative Problem Solving with Generative AI (GenAI), equips participants with the skills to leverage AI in addressing complex organizational challenges. The course begins by teaching you how to identify performance deficiencies and root causes affecting organizational systems. Using analytical tools and group facilitation techniques, participants will learn to diagnose issues and understand their impact.

In the second phase, you will explore how to develop corrective plans and shortlist viable solutions. You will gain hands-on experience with decision-making models and problem-solving techniques powered by Generative AI. Finally, the course focuses on implementing solutions and evaluating their effectiveness, ensuring continuous improvement within the organization.

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Identify performance deficiencies and root causes impacting organizational aspects
  • LO2: Deduce key implications, develop corrective plans, and shortlist viable solutions
  • LO3: Determine preferred solutions and evaluate the effectiveness of implemented plans

Course Brochure

Download WSQ - Innovative Problem Solving with Generative AI (GenAI) Brochure

Skills Framework

This course follows the guideline of Problem Identification RET-ACE-4006-1.1 TSC under Retail Skills Framework

Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.

  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee GST Nett Fee after Funding (Incl. GST)
Baseline MCES / SME
$750.00 $67.50 $442.50 $292.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2023036653)
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

Course Code: TGS-2023036653

Fee

$750.00 (GST-exclusive)
$817.50 (GST-inclusive)

The course fee listed above is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

Course Date

* Required Fields

Course Information

  • Session (days): 2
  • Duration (hrs): 16
  • Level: Beginner
  • Additional Note: Nil
  • Venue:

    All courses except hydroponics courses:

    12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

    The venue is disabled-friendly.


    Hydroponics courses:

    MEOD Farm 13 Neo Tiew Harvest Ln, Singapore 719838

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Identifying Performance Deficiencies and Root Causes

  • Criteria for identifying performance deficiency or cause of failure in organisational systems and processes
  • Types of analytical tools and techniques in terms of problem identification 
  • Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects 
  • Identify the root causes of the problems with team members using appropriate group facilitation techniques 

Topic 2: Developing Corrective Plans and Shortlisting Solutions

  • Techniques used during problem solving and decision making processes 
  • Types of decision making models for arriving at the preferred solution and their features 
  • Rationale for the different components in a corrective action plan 
  • Deduce relevant linkages and patterns to identify key implications on organisational systems and processes 
  • Develop corrective action plans for any shortfalls identified in implemented solutions 
  • Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and tools 

Topic 3: Implementing and Evaluating Solutions

  • Application of problem solving tools and techniques 
  • Techniques to evaluate the effectiveness of implemented solution and implementation plan 
  • Factors affecting the effectiveness of an implementation plan 
  • Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions 
  • Evaluate the effectiveness of the implemented solution and implementation plans 

Final Assessment

  • Written Assessment (WA-SAQ)
  • Case Study (CS)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target age group: 21 - 65 years old

Minimum Software/Hardware Requirement

Softtware: Windows / Mac

Hardware: Laptop

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee Employer Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

 PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
  • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

 Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 SFEC:

  • If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
  • Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
  • SkillsFuture Enterprise Credit (SFEC) Microsite 

 

Steps to Apply Skills Future Claim

  • The staff will send you an invoice with the fee breakdown.
  • Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
  • Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
  • Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

  • Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

  • SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
  • All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
  • An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
  • UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
  • UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

  1. The candidate has the right to disagree with the assessment decision made by the assessor.
  2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
  3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
  4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
  5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
  6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
  7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
  8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
  9. The assessor can help the candidate with writing and lodging the appeal.
  10. he assessment manager will collect information from the candidate & assessor and give a final decision.
  11. A record of the appeal and any subsequent actions and findings will be made.
  12. An Assessment Appeal Panel will be formed to review and give a decision.
  13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
  14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
  15. Please click the link below to fill up the Candidates Appeal Form.

Job Roles

  • Operations Manager
  • Project Manager
  • Human Resources Specialist
  • Team Leader
  • Business Analyst
  • Quality Assurance Manager
  • Organizational Development Specialist
  • Change Management Consultant
  • Process Improvement Specialist
  • Department Head/Supervisor
  • Customer Service Manager
  • Training and Development Manager
  • Risk Management Specialist
  • Strategy Consultant
  • Workplace Mediator.

Trainers

Tan Teck Hwa - Tan Teck Hwa is an experienced IT and business trainer specializing in emerging technologies, enterprise solutions, and innovation strategies. With a strong background in IT systems and applied technologies, he has trained professionals in cloud computing, data management, and AI adoption. His expertise lies in helping organizations harness digital tools to address complex business challenges through structured methodologies.

In this course, Tan focuses on guiding learners to apply Generative AI for creative problem-solving and business innovation. His teaching emphasizes practical application through real-world use cases, ensuring participants understand how to leverage GenAI to ideate, prototype, and implement solutions effectively. By combining his technical expertise with a problem-solving mindset, he empowers learners to drive innovation and organizational transformation.

Ken Hiong - Ken Hiong is a finance and IT professional with over 20 years of experience in business intelligence, financial systems, and digital training. His career includes roles at Pfizer, Pharmacia, and SciGen, where he worked on business planning, data modeling, and IT systems integration. As an ACLP-certified trainer and Microsoft Office Specialist Master, he has delivered courses on Excel, Power BI, SQL, and data-driven decision-making.

Ken brings his expertise in data analytics and visualization into the context of Generative AI, helping learners use AI tools to streamline workflows and enhance decision-making. His focus on bridging business applications with technical knowledge ensures that participants develop both the confidence and capability to apply GenAI solutions to organizational problem-solving.

Terence Ee - Terence Ee is a seasoned CIO and technology leader with more than 25 years of experience in IT management, enterprise systems, and digital transformation. He has held leadership roles such as Chief Information Officer at the Supreme Court of Singapore and Vice President of Information Systems at Senoko Energy, where he led large-scale innovation and efficiency initiatives. Since 2017, he has worked as an independent consultant and ACLP-certified trainer, specializing in IT strategy and digital adoption.

In this course, Terence guides learners on using Generative AI to solve complex business and operational challenges. Drawing from his leadership experience, he demonstrates how AI can be applied to enhance decision-making, improve collaboration, and streamline IT-enabled business processes. His pragmatic, industry-focused approach ensures participants not only grasp AI concepts but also learn how to integrate them into organizational innovation strategies.

Customer Reviews (38)

Average Rating: 5.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 3.7 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
NA (Posted on 4/2/2026)
Average Rating: 5.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Insightful (Posted on 4/2/2026)
Average Rating: 4.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
NA (Posted on 4/2/2026)
Average Rating: 5.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Make it more engaging. (Posted on 4/2/2026)
Average Rating: 5.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 4.3 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 4.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Thanks (Posted on 4/2/2026)
Average Rating: 3.7 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
NA (Posted on 4/2/2026)
Average Rating: 4.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 4.3 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 4.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 4.3 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Nil (Posted on 4/2/2026)
Average Rating: 5.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 3.7 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 3.3 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
N/A (Posted on 4/2/2026)
Average Rating: 5.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
No comment (Posted on 4/2/2026)
Average Rating: 5.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
No comment (Posted on 4/2/2026)
Average Rating: 4.3 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
No comment (Posted on 4/2/2026)
Average Rating: 4.0 Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
No comment (Posted on 4/2/2026)

Items 1 to 20 of 38 total

per page
Page:
  1. 1
  2. 2

Write Your Own Review

You're reviewing: WSQ - Innovative Problem Solving with Generative AI (GenAI)

How do you rate this product? *

  1 star 2 stars 3 stars 4 stars 5 stars
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
  • Reload captcha

You May Be Interested In These Courses

WSQ - Project Management with Generative AI (GenAI)

WSQ - Project Management with Generative AI (GenAI)

20 Review(s)
$900.00 (GST-exclusive)
$981.00 (GST-inclusive)
WSQ - Design Thinking Course for Businesses

WSQ - Design Thinking Course for Businesses

90 Review(s)
$350.00 (GST-exclusive)
$381.50 (GST-inclusive)
WSQ - Effective Project Management for Small Projects

WSQ - Effective Project Management for Small Projects

109 Review(s)
$750.00 (GST-exclusive)
$817.50 (GST-inclusive)
WSQ - Project Management Professional (PMP) 35 PDU Training

WSQ - Project Management Professional (PMP) 35 PDU Training

6 Review(s)
$1,560.00 (GST-exclusive)
$1,700.40 (GST-inclusive)
WSQ - Mastering Notion for Content, Project, and Database Management

WSQ - Mastering Notion for Content, Project, and Database Management

$800.00 (GST-exclusive)
$872.00 (GST-inclusive)
WSQ - Agile Project Management for Business

WSQ - Agile Project Management for Business

21 Review(s)
$800.00 (GST-exclusive)
$872.00 (GST-inclusive)
WSQ - Mastering Agile Project Management for IT Projects

WSQ - Mastering Agile Project Management for IT Projects

3 Review(s)
$800.00 (GST-exclusive)
$872.00 (GST-inclusive)
WSQ - Unlocking Business Potential with Strategic Negotiation Tactics

WSQ - Unlocking Business Potential with Strategic Negotiation Tactics

16 Review(s)
$750.00 (GST-exclusive)
$817.50 (GST-inclusive)
WSQ - Mastering the Art of Communication to Enhance Team Collaboration and Customer Satisfaction

WSQ - Mastering the Art of Communication to Enhance Team Collaboration and Customer Satisfaction

29 Review(s)
$800.00 (GST-exclusive)
$872.00 (GST-inclusive)
About Us

Tertiary Infotech Academy, established in 2012, is a leading skills-based training provider dedicated to supporting Singapore’s Industry 4.0 transformation. We are a registered Private Education Institute (PEI), offering Diploma and Advanced Certificate programs in Cyber Security and Artificial Intelligence.

As a strong advocate for professional and lifelong learning, we are a WSQ and IBF Approved Training Organisation (ATO). We also serve as an Authorized Training Partner for major global technology and certification bodies, including Microsoft, CompTIA, AWS, Pearson VUE, Autodesk, Linux Foundation.

In addition, our academy is both a Pearson VUE, Kryterion, PSI Authorized Test Centers enabling learners to access industry-recognized examinations in a convenient and professional environment.

Training Grants and Subsidies

WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
PSEA: Individual can pay using using their Post Secondary Education Account

Authorised Training Partners
1

Microsoft Learning Partner

2

CompTIA Authorised Delivery Partner

3

Linux Foundations Authorised Training Partner

4

AWS Authorised Training Partner (Reseller)

5

Autodesk Authorised Training Center

6

Pearson Vue Authorised Training Partner

Authorized Testing Centers
1

Pearson VUE Authorised Test Center

2

Kryterion Authorized Testing Center

3

PSI Authorized Testing Center

Approved Training Organizations
1

WSQ Approved Training Organization

2

Institute of Banking & Finance (IBF) Approved Training Provider

3

Singapore Chartered Accountant (SAC) Accredited Training Organisation

4

Approved Private Educational Insitutes (PEI)

Approved Suppliers
1

GeBiz Registered Supplier

Regional Training Centers
1

Singapore (Headquarter)

2

Malaysia Kuala Lumpur and Penang

3

Bhutan

4

India

5

Ghana Accra

6

Nigeria Lagos

Contact Us Information

+65 6100 0613

whatsapp

https://wa.me/6588666375

Tertiary Courses SG Telegram

Telegram

Tertiary Courses SG AI Chatbot

AI Chatbot

Tertiary Courses SG GPT

Tertiary Courses SG GPT

enquiry@tertiaryinfotech.com

Training Centers venue :
12 Woodlands Square, #07-85/86/87, Woods Square Tower 1, Singapore 737715 (Disabled-Friendly) .

Mailing address:
12 Woodlands Square, #07-86, Woods Square Tower 1, Singapore 737715

Information
Enquires
Training Grant and Subsidy
Our Websites
Certified Trainers

Copyright © 2025. Tertiary Infotech Academy Pte Ltd. ROC/GST #: 201200696W. All Rights Reserved.