Course Details
Topic 1: Overview of Email Campaign Marketing
- What is Email Marketing
- Drip Campaign
- Lead Magnet
- Sign Up Mailchimp
- Create Audience
- Create a Signup Form
Topic 2: Manage Audience
- Types of Contacts
- Import Contacts
- Soft vs Hard Bounces
- Email Segmentation
- Manage Tags
- Manage Segments
- Manage Groups
Topic 3: Setup Email Campaign
- Content Studio
- Create Email Template
- Types of Templates
- Setup Email Campaign
- Email Beamer
Topic 4: Automate Marketing Process
- What is Marketing Automation
- Create an Automation
- Automation Triggers
- Create Social Posts
- Automate Social Post in Emails
Topic 5: Campaign Reports
- Overview of Mailchimp Campaign Reports
- Campaign Performance Metrics
- How to Improve Open and Click Rates
- A/B Testing Campaigns
Final Assessment
- Written Assessment - Short Answer Questions (WA-SAQ)
- Practical Performance (PP)
- Oral Questioning (OQ)
Course Info
Promotion Code
Promo or discount cannot be applied to WSQ courses
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
- Minimum 18 years old
Minimum Software/Hardware Requirement
Software:
You can download and install the following software:
Hardware: Windows and Mac Laptops
About Progressive Wage Model (PWM)
The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.
Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.
For more information on PWM, please visit MOM site.
Funding Eligility Criteria
| Individual Sponsored Trainee | Employer Sponsored Trainee |
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SkillsFuture Credit:
PSEA:
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Absentee Payroll (AP) Funding:
SFEC:
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Steps to Apply Skills Future Claim
- The staff will send you an invoice with the fee breakdown.
- Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
- Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
- Upload your invoice and click ‘Submit’
SkillsFuture Level-Up Program
The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme
Get Additional Course Fee Support Up to $500 under UTAP
The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).
For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
Steps to Apply UTAP
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Note
- SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
- All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
- An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
- UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
- UTAP support amount will be paid to training provider first and claimed after end of class by learner.
Appeal Process
- The candidate has the right to disagree with the assessment decision made by the assessor.
- When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
- If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
- If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
- If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
- If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
- The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
- The candidate must lodge the appeal within 7 days, giving reasons for appeal
- The assessor can help the candidate with writing and lodging the appeal.
- he assessment manager will collect information from the candidate & assessor and give a final decision.
- A record of the appeal and any subsequent actions and findings will be made.
- An Assessment Appeal Panel will be formed to review and give a decision.
- The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
- The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
- Please click the link below to fill up the Candidates Appeal Form.
Job Roles
- Email Marketing Specialist
- Digital Marketing Manager
- Content Marketer
- Marketing Automation Specialist
- CRM Specialist
- Brand Manager
- E-commerce Manager
- Marketing Coordinator
- Business Owner
- Freelance Marketer
- Digital Sales Specialist
- Online Community Manager
- Lead Generation Specialist
- Customer Engagement Manager
- Newsletter Editor
Trainers
Allen Wong - Allen Wong is a forward-thinking digital marketing strategist with extensive experience in driving high-impact campaigns that combine data analytics, marketing automation, and customer engagement. As CEO and Founder of Medistation Pte. Ltd., he has successfully led digital initiatives that generated over $5 million in revenue through innovative campaigns and optimized Return on Ad Spend (ROAS). His expertise spans CRM, email marketing, social media, and analytics, allowing him to design personalized strategies that maximize conversions and strengthen customer relationships.
Allen has consulted for multiple organizations, crafting email campaigns that leverage automation tools like Mailchimp to improve open rates, engagement, and ROI. With certifications in SEO, digital marketing, and adult learning, he brings both technical and pedagogical expertise to his training sessions. His learner-centered approach equips participants with practical skills to design, execute, and analyze high-converting email campaigns that meet business objectives in today’s competitive digital landscape.
Patrick Foo - Patrick Foo is an ACTA-certified trainer with a solid background in digital marketing and campaign optimization. With experience in adult education and corporate training,he specializes in breaking down complex marketing strategies into practical, easy-to-apply techniques for professionals across industries. His areas of expertise include email marketing, customer engagement, and content optimization, making him well-suited to guide learners in creating impactful Mailchimp campaigns.
Patrick has trained diverse learners on how to leverage digital platforms for brand visibility and customer retention. His sessions focus on practical applications such as list segmentation, A/B testing, automation workflows, and analytics-driven improvements. By blending theory with hands-on exercises, Patrick ensures participants leave with the confidence and tools to build and manage high-converting email campaigns that drive measurable results.
Ray Teoh (Tham Kim) - Ray Teoh is a seasoned digital marketing professional with more than 23 years of experience leading marketing strategies across Singapore, Malaysia, and Greater China.He has held senior leadership positions at Singapore Press Holdings, Innity, and iClick Interactive, achieving milestones such as a 400% revenue increase at SPH and transforming iClick from losses to profitability. As Director of eDragon Group, he now helps businesses harness digital platforms such as Baidu, WeChat, Douyin, and Ctrip for growth and customer engagement.
An ACLP-certified trainer, Ray has conducted digital marketing workshops with institutions including SIRS (Nanyang Polytechnic) and the Singapore Productivity Centre.His expertise spans SEO, SEM, social media, livestreaming, and email marketing, making him highly effective in equipping learners with strategies for high-converting email campaigns. Through his sessions, participants gain practical insights into using Mailchimp for campaign design, automation, and performance tracking, tailored to the needs of modern businesses targeting both local and international markets.
Customer Reviews (54)
- will recommend Review by Course Participant/Trainee
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my knowledge improve at email (Posted on 5/10/2023)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 12/14/2022)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 6/21/2022)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 6/21/2022)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Lynn has a lot of experience with training and it shows Review by Course Participant/Trainee
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.Mailchimp is so hard and frustrating to "get" because it looks intuitive yet operates in its own way with its own terminology. It takes quite a few drills to get the concepts ingrained in my system. Lynn can anticipate such challenges so that's great. I am lucky that I got a one-to-one training session with her so I can focus on what I don't know in a more targeted manner.1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
Lynn has a lot of experience with training and it shows. I am glad she is strict and on task which simulates a real world experience that we experience everyday. I think you should bundle this course with a PDPA class by Lynn and any other suitably qualified trainers as it's imperative for businesses to understand such compliance issues to avoid crippling fines :-) (Posted on 12/14/2021) - will recommend Review by Course Participant/Trainee
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Would be nicer to be shown how the paid version of mail chimp program works. Lynn Foo is very friendly and make sure we learned from her lessons. (Posted on 10/26/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Trainer Lyn Foo is very patience ,attentiveness to students needs. We have slower and elderly student in our class. (Posted on 10/26/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Instructor Lynn Foo is experienced and patience. Well versed in the subject. (Posted on 10/26/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Patient lecturer Who can explain concepts clearly Review by Course Participant/Trainee
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Patient lecturer Who can explain concepts clearly (Posted on 10/4/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Good Review by Course Participant/Trainee
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Good (Posted on 10/4/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Lynn Foo is a good trainer who engaged her students. Review by Course Participant/Trainee
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Physical class will be best. Lynn foo is very good at teaching and engaging the class. (Posted on 10/4/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 3/11/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Trainer Adrian is knowledgeable and helpful to queries raised (Posted on 3/11/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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.. (Posted on 1/29/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 1/14/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 1/14/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 1/14/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Presentation slide should improve (Posted on 11/12/2020)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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. (Posted on 11/11/2020)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - will recommend Review by Course Participant/Trainee
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Shorter (Posted on 11/11/2020)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment








