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WSQ - Building a Successful eCommerce Store with WooCommerce

WSQ - Building a Successful eCommerce Store with WooCommerce

Embark on a comprehensive journey into the world of eCommerce content management with our WSQ-certified WooCommerce course. Learn how to set up, manage, and optimize your online store in a way that not only attracts but also retains customers. Gain hands-on experience with product listing, payment gateways, shipping options, and SEO optimization to elevate your web store to professional standards.

The course also delves into the analytics side of things, teaching you how to monitor key performance indicators and make data-driven decisions to improve your sales and customer experience. By the end of this course, you'll have a well-rounded understanding of how to manage an eCommerce platform using WooCommerce, thereby putting you on the path to online business success.

Learning Outcomes

By end of the course, learners will be able to

LO1: Setup and monitor WooCommerce CMS to ensure adherence to guidelines and policies.
LO2: Edit and curate product website on WooCommerce CMS
LO3: Maintain product web content on WooCommerce CMS
LO4: Recommend payment and shipping methods on WooCommerce CMS to improve customer experience.
LO5: Manage issues related to WooCommerce CMS such as sales, out-of-stock, promotion etc.
LO6: Manage WooCommerce CMS performance

Course Brochure

Download WSQ - Building a Successful eCommerce Store with WooCommerce Brochure

Skills Framework

This course follows the guideline of Content Management System Utilisation RET-CIE-4002-1.1 TSC under Retail Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$350	$31.50	$206.50	$136.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover of out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

Course Code: TGS-2020503869

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Overview of WooCommerce CMS

Setup WooCommerce CMS
Configure WooCommerce Themes
WooCommerce Settings and Options

Topic 2: Manage Products on WooCommerce Store

Adding and Managing Products
Adding Product Images and Galleries
Variable Product
Product Shipping Classes
Managing Product Categories, Tags and Attributes
Digital/Downloadable Product Handling
Set up Related Products, Up-Sells and Cross-Sells
Product CSV Importer and Exporter
WooCommerce Customizer
WooCommerce Blocks

Topic 3: Manage Payments and Shipping

Payment Methods
Shipping Options

Topic 4: Manage Sales on WooCommerce Store

Manage Orders and Issues
Manage Refund
Manage Coupon and Promotion

Topic 5: Manage WooCommerce Performance

Sales Reports
Dashboard Widgets
Google Analytics Integration

Final Assessment

Practical Performance (PP)
Oral Questioning (OQ)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.
Minimum 18 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

WooCommerce

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents of age 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

eCommerce Manager
WooCommerce Developer
Web Developer (with eCommerce focus)
Digital Marketing Specialist
Online Store Owner
Product Listing Specialist
eCommerce Consultant
Dropshipping Business Owner
Online Retail Strategist
Web Designer (specializing in online stores)
User Experience Designer (for eCommerce)
Inventory Management Specialist (online)
Digital Sales Analyst
Payment Gateway Integrator
SEO Specialist (for online shops)

Trainers

Patrick Foo – Patrick Foo is an ACTA-certified trainer with extensive experience in adult learning and digital business training. He has worked with diverse learners, helping them acquire practical skills in digital platforms, online marketing, and e-commerce. With a strong foundation in training and facilitation, Patrick specializes in breaking down complex e-commerce concepts into simple, actionable steps that participants can apply immediately to their businesses.

In his e-commerce training, Patrick focuses on guiding learners through the setup and management of WooCommerce stores, covering product listings, payment integration, inventory management, and customer engagement strategies. His hands-on teaching style ensures learners build the confidence to design, launch, and optimize their own online stores effectively. Patrick’s training is designed to empower entrepreneurs and business owners to leverage WooCommerce for sustainable online growth.

Allen Wong – Allen Wong is a seasoned digital marketing strategist and CEO of Medistation Pte. Ltd., with a strong track record of driving over $5 million in revenue through e-commerce and digital campaigns. He has held roles as marketing manager and consultant, where he enhanced online presence, optimized SEO, and managed digital operations for multiple organizations. Allen is ACLP-certified and brings both entrepreneurial and teaching expertise to his training, making him a highly effective e-commerce mentor.

In his WooCommerce training, Allen emphasizes creating user-friendly online stores that integrate seamlessly with digital marketing strategies. His courses guide participants through store setup, product optimization, analytics, and customer engagement, ensuring a balance between technical functionality and strategic growth. By drawing from real-world business cases, Allen equips learners with the tools to maximize conversions and build scalable e-commerce businesses.

Ray Teoh – Ray Teoh (Tham Kim) is a digital marketing veteran with over 23 years of experience leading marketing and e-commerce initiatives across Singapore, Malaysia, and Greater China. He has held senior leadership positions at Singapore Press Holdings, Innity, and iClick Interactive, achieving major milestones such as increasing revenue by 400% at SPH and driving iClick to profitability. Currently Director of eDragon Group, Ray focuses on digital growth strategies using platforms such as Baidu, WeChat, Douyin, and Ctrip.

As an ACLP-certified trainer, Ray has conducted digital marketing and e-commerce programs with institutions like SIRS (NYP) and Singapore Productivity Centre. His WooCommerce training helps participants build online stores that align with broader marketing and sales strategies. Learners benefit from his in-depth knowledge of digital ecosystems, enabling them to design high-performing e-commerce stores that connect with both local and international markets.

Janice Ong – Janice Ong is an ACLP-certified trainer and e-commerce consultant with over 20 years of experience in business development, sales, and digital marketing. She has worked globally in technology and engineering sectors, holding senior roles in business and marketing before transitioning to training. As a freelance trainer, she has taught digital marketing, SEO, and e-commerce to a wide range of learners, from business leaders to students.

Janice specializes in e-commerce store creation using WooCommerce, Shopify, and WordPress. Her training covers every stage of online store development—from setup and customization to payment integration and optimization for sales. With her strong commercial background and learner-centered approach, Janice empowers participants to build professional, scalable e-commerce platforms that drive measurable business results.

Fritz Lim – Fritz Lim is an ACTA-certified trainer and software developer with over 15 years of teaching experience in IT, programming, and digital platforms. With a degree in Electrical and Electronic Engineering from NTU, he has developed numerous web applications, including WooCommerce and WordPress-based solutions for organizations and community groups. Fritz has also taught coding, web development, and IT courses across polytechnics, training academies, and private institutions.

In his WooCommerce training, Fritz emphasizes technical mastery in building robust, customized online stores. He guides participants through installation, configuration, plugin integration, and troubleshooting, ensuring they can independently manage and scale their e-commerce platforms. With his combined expertise in software development and instructional design, Fritz provides learners with both the technical and practical skills needed to succeed in e-commerce.