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WSQ - Driving Digital Transformation with Microsoft 365 Copilot for Organizations

WSQ - Driving Digital Transformation with Microsoft 365 Copilot for Organizations

This WSQ Driving Digital Transformation with Microsoft 365 Copilot equips organizations with the knowledge and skills to seamlessly transition from traditional systems to AI-powered workflows. Participants will explore Microsoft 365 Copilot's core functionalities, real-world use cases across various business units, and strategies to optimize and extend its capabilities. The course covers key areas such as workforce enablement, effective prompt crafting, and maximizing business value through AI-driven automation.

Through hands-on learning, participants will develop a structured approach to adopting emerging AI technologies within their organizations. The course emphasizes practical applications in executive decision-making, sales, marketing, IT, finance, HR, and operations. By the end of the training, learners will be able to anticipate challenges, implement effective onboarding strategies, and drive digital transformation with Microsoft 365 Copilot for enhanced productivity and efficiency.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Anticipate and address potential issues in transitioning to Microsoft 365 Copilot.
LO2: Plan and implement a smooth transition from old systems to Microsoft 365 Copilot.
LO3: Identify opportunities to adopt emerging technologies and plan training for Microsoft 365 Copilot.

Course Brochure

Download WSQ - Driving Digital Transformation with Microsoft 365 Copilot for Organizations

Skills Framework

This course follows the guideline of Digital Technology Adoption and Innovation ACC-ICT-4004-1.1 under Accounting Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$900.00	$81.00	$531.00	$351.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2024049182

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

LU1 MS-4004 Empower Your Workforce with Microsoft 365 Copilot Use Cases

Topic 1: Introduction to Copilot for Microsoft 365
Topic 2: Explore the possibilities with Copilot for Microsoft 365
Topic 3: Optimize and extend Copilot for Microsoft 365
Topic 4: Empower your workforce with Microsoft 365 Copilot: Executives Use Case
Topic 5: Empower your workforce with Microsoft 365 Copilot: Sales use case
Topic 6: Empower your workforce with Microsoft 365 Copilot: IT Use Case
Topic 7: Empower your workforce with Microsoft 365 Copilot: Marketing Use Case
Topic 8: Empower your workforce with Microsoft 365 Copilot: Finance Use Case
Topic 9: Empower your workforce with Microsoft 365 Copilot: HR Use Case
Topic 10: Empower your workforce with Microsoft 365 Copilot: Operations use case
Topic 11: Empower your workforce with Microsoft 365 Copilot: Challenge Use Case

LU2 MS-4005 Craft Effective Prompts for Microsoft 365 Copilot

Topic 12: Summarize and simplify information with Microsoft 365 Copilot
Topic 13: Create and draft with Microsoft 365 Copilot
Topic 14: Edit and transform content with Microsoft 365 Copilot
Topic 15: Ask questions and analyze content with Microsoft 365 Copilot

LU3 MS-4007 Microsoft 365 Copilot User Enablement

Topic 16: Explore user enablement strategies for adopting Microsoft 365 Copilot
Topic 17: Envision a successful adoption of Microsoft 365 Copilot
Topic 18: Onboard and empower your employees to use Microsoft 365 Copilot efficiently
Topic 19: Drive value and maximize the impact of Microsoft 365 Copilot within your organization
Topic 20: Extend and optimize Microsoft 365 Copilot in your organization

Final Assessment

Written Assessment - Short Answer Questions (WA-SAQ)
Case Study (CS)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target age group: 21-65 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

Microsoft 365 Defender

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents of age 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Digital Transformation Manager
IT Manager
Business Analyst
Chief Technology Officer (CTO)
AI Solutions Architect
Enterprise Architect
Data Analyst
Business Consultant
Change Management Specialist
Automation Specialist
Sales Manager
Marketing Strategist
Human Resource Manager
Finance Manager
Operations Manager
Learning & Development Manager
Customer Experience Manager
AI Adoption Specialist
Productivity Consultant
Corporate Trainer

Trainers

Sanjiv Venkatram: Sanjiv Venkatram is an experienced IT consultant and Microsoft-certified professional specializing in digital transformation, enterprise cloud adoption, and intelligent workplace solutions. He brings deep expertise in helping organizations modernize their operations through Microsoft 365, Azure, and AI-driven productivity tools. Sanjiv’s career spans strategic consulting, systems integration, and business process automation—empowering enterprises to improve efficiency and collaboration across digital ecosystems.

As a corporate trainer and technology evangelist, Sanjiv focuses on equipping professionals with the skills to harness Microsoft 365 Copilot for workplace innovation. His training emphasizes practical, hands-on learning that bridges cloud computing, data analytics, and AI-assisted collaboration. In “Empower Your Workforce with Microsoft 365 Copilot,” Sanjiv guides participants in leveraging Microsoft’s AI capabilities to streamline workflows, enhance communication, and unlock creativity within the modern digital workplace.

James Lee Kin Nam: James Lee is a seasoned digital media and IT trainer with more than two decades of experience in professional education, multimedia development, and digital marketing. An Adobe Certified Expert and ACLP-qualified instructor, James has trained corporate clients, educators, and creative professionals in Adobe Creative Suite, web development, and content strategy. His background spans teaching at Singapore Polytechnic, conducting seminars for universities, and developing digital transformation programs for enterprises.

A passionate educator and digital strategist, James integrates AI, design thinking, and automation tools into his training to help professionals adapt to the evolving digital landscape. In “Empower Your Workforce with Microsoft 365 Copilot,” he focuses on enabling learners to combine creative productivity with AI-driven insights—helping them craft compelling content, improve communication, and streamline collaborative workflows using Microsoft Copilot and Microsoft 365 applications.

Eugene Wong: Eugene Wong is a Microsoft Certified Trainer and IT consultant with over 20 years of experience in system architecture, ERP implementation, and cloud solutioning. He has designed and implemented enterprise systems for both commercial and government sectors, specializing in Microsoft 365, Azure, Power Platform, and collaboration technologies. His expertise bridges business analysis, project management, and digital transformation, allowing organizations to effectively leverage cloud and AI solutions for productivity and innovation.

Eugene’s training philosophy centers on real-world applicability and hands-on learning. As an ACLP-certified trainer, he delivers engaging sessions that empower learners to harness Microsoft Copilot to automate processes, manage projects, and visualize data. In “Empower Your Workforce with Microsoft 365 Copilot,” Eugene equips professionals with the ability to integrate AI seamlessly into daily workflows—enhancing team efficiency and strategic decision-making in an AI-powered workplace.

Bernard Peh: Bernard Peh is a data scientist, senior fund manager, and ACLP-certified trainer with over 25 years of experience in data analytics, finance, and AI-driven decision systems. As a principal trainer at multiple accredited training organizations, he has mentored thousands of learners in data science, Python programming, Power BI, and Excel analytics. Bernard also serves as a Senior Partner at BigDataVC, where he applies machine learning and AI modeling for financial market insights.

With his strong foundation in both data and business intelligence, Bernard brings a unique perspective to digital workplace transformation. In “Empower Your Workforce with Microsoft 365 Copilot,” he focuses on empowering professionals to integrate AI, analytics, and automation into daily business operations. His sessions emphasize practical AI use in Microsoft 365, helping learners unlock productivity, improve decision accuracy, and drive innovation through Copilot’s intelligent tools.

Truman Ng: Truman Ng is a veteran IT and cloud infrastructure expert with over 20 years of experience in enterprise networking, cybersecurity, and digital transformation. Certified in PMP®, ACTA, and Huawei HCIE®, he has delivered training in DevOps, cloud computing, and automation for global corporations. His expertise extends across Microsoft, Cisco, and Huawei systems, where he has implemented hybrid cloud and automation solutions that improve operational efficiency and scalability.

As a technology trainer, Truman blends technical mastery with a learner-focused approach, emphasizing real-world applications of cloud and AI technologies. In “Empower Your Workforce with Microsoft 365 Copilot,” he teaches professionals how to integrate Microsoft Copilot into business workflows—transforming productivity through intelligent automation, collaboration, and data-driven decision-making. His sessions prepare learners to leverage AI confidently within Microsoft 365 for modern, agile, and efficient teamwork.

Customer Reviews (15)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 4.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Thank you for real life examples on copilot use (Posted on 3/13/2026)

Average Rating: 3.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Recommended Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 11/10/2025)

recommended Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Ok (Posted on 11/10/2025)

Recommended Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Tainer has provided alot of insights and personal experiences with AI for sharing. (Posted on 11/10/2025)

wiil recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 7/9/2025)

wiil recommend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

A course that value adds by introducing many other useful AI tools to help improve productivity at work. (Posted on 7/9/2025)

wiil recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
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3. How do you find the training environment

. (Posted on 7/9/2025)

wiil recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 7/9/2025)

will recommend Review by Course Participant/Trainee

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. (Posted on 5/8/2025)

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Learning Outcomes

Course Brochure

Skills Framework

Certification

WSQ Funding

SkillsFuture Enterprise Credit (SFEC)

SkillsFuture Credit (SFC)

UTAP

Fee

Course Information

Post-Course Support

Course Cancellation/Reschedule Policy

Course Details

Course Info

Promotion Code

Minimum Entry Requirement

Minimum Software/Hardware Requirement

About Progressive Wage Model (PWM)

Funding Eligility Criteria

Steps to Apply Skills Future Claim

SkillsFuture Level-Up Program

Get Additional Course Fee Support Up to $500 under UTAP

Steps to Apply UTAP

Note

Appeal Process

Job Roles

Trainers

Customer Reviews (15)

Write Your Own Review

You're reviewing: WSQ - Driving Digital Transformation with Microsoft 365 Copilot for Organizations

How do you rate this product? *

You May Be Interested In These Courses

Microsoft 365 Administrator Training (MS-102)

WSQ - Digital Transformation in HR: Leveraging Generative AI for the Future of Work

WSQ - Administering Information Protection and Compliance in Microsoft 365 (SC-400)

WSQ - Enhance Work Productivity with Microsoft 365 Copilot

WSQ - Digital Transformation and Business Innovation with Generative AI (GenAI)

WSQ - Microsoft Dynamics 365 Fundamentals (CRM) (MB-910)

About Us

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