Microsoft 365 Administrator Training (MS-102)

Topic 1: Configure your Microsoft 365 experience

• Explore your Microsoft 365 cloud environment
• Configure your Microsoft 365 organizational profile
• Manage your tenant subscriptions in Microsoft
• Integrate Microsoft 365 with customer engagement apps
• Complete your tenant configuration in Microsoft 365

Topic 2: Manage users, licenses, and mail contacts in Microsoft 365

• Examine groups in Microsoft
• Create and manage groups in Microsoft
• Create dynamic groups using Microsoft Entra rule builder
• Create a Microsoft 365 group naming policy
• Create groups in Exchange Online and SharePoint Online

Topic 3: Add a custom domain in Microsoft 365

• Plan a custom domain for your Microsoft 365 deployment
• Plan the DNS zones for a custom domain
• Plan the DNS record requirements for a custom domain
• Create a custom domain in Microsoft 365

Topic 4: Configure client connectivity to Microsoft 365

• Examine how automatic client configuration works
• Explore the DNS records required for client configuration
• Configure Outlook clients
• Troubleshoot client connectivity

Topic 5: Configure administrative roles in Microsoft 365

• Explore the Microsoft 365 permission model
• Explore the Microsoft 365 admin roles
• Assign admin roles to users in Microsoft
• Delegate admin roles to partners
• Manage permissions using administrative units in Microsoft Entra ID
• Elevate privileges using Microsoft Entra Privileged Identity Management
• Examine best practices when configuring administrative roles

Topic 6: Manage tenant health and services in Microsoft 365

• Monitor the health of your Microsoft 365 services
• Monitor tenant health using Microsoft 365 Adoption Score
• Monitor tenant health using Microsoft 365 usage analytics
• Develop an incident response plan
• Request assistance from Microsoft

Topic 7: Deploy Microsoft 365 Apps for enterprise

• Explore Microsoft 365 Apps for enterprise functionality
• Complete a self-service installation of Microsoft 365 Apps for enterprise
• Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager
• Deploy Microsoft 365 Apps for enterprise from the cloud
• Deploy Microsoft 365 Apps for enterprise from a local source
• Manage updates to Microsoft 365 Apps for enterprise
• Explore the update channels for Microsoft 365 Apps for enterprise
• Manage your cloud apps using the Microsoft 365 Apps admin center

Topic 8: Analyze your Microsoft 365 workplace data using Microsoft Viva Insights

• Examine the analytical features of Microsoft Viva Insights
• Explore Personal insights
• Explore Team insights
• Explore Organization insights
• Explore Advanced insights

Topic 9: Explore identity synchronization

• Examine identity models for Microsoft
• Examine authentication options for the hybrid identity model
• Explore directory synchronization

Topic 10: Prepare for identity synchronization to Microsoft 365

• Plan your Microsoft Entra ID deployment
• Prepare for directory synchronization
• Choose your directory synchronization tool
• Plan for directory synchronization using Microsoft Entra Connect Sync
• Plan for directory synchronization using Microsoft Entra Cloud Sync

Topic 11: Implement directory synchronization tools

• Configure Microsoft Entra Connect Sync prerequisites
• Configure Microsoft Entra Connect Sync
• Monitor synchronization services using Microsoft Entra Connect Health
• Configure Microsoft Entra Cloud Sync prerequisites
• Configure Microsoft Entra Cloud Sync

Topic 12: Manage synchronized identities

• Manage users with directory synchronization
• Manage groups with directory synchronization
• Maintain directory synchronization using Microsoft Entra Connect Sync security groups
• Configure object filters for directory synchronization
• Explore Microsoft Identity Manager
• Troubleshoot directory synchronization

Topic 13: Manage secure user access in Microsoft 365

• Manage user passwords
• Enable pass-through authentication
• Enable multifactor authentication
• Enable passwordless sign-in with Microsoft Authenticator
• Explore self-service password management
• Explore Windows Hello for Business
• Implement Microsoft Entra Smart Lockout
• Implement conditional access policies
• Explore Security Defaults in Microsoft Entra ID
• Investigate authentication issues using sign-in logs

Topic 14: Examine threat vectors and data breaches

• Explore today's work and threat landscape
• Examine how phishing retrieves sensitive information
• Examine how spoofing deceives users and compromises data security
• Compare spam and malware
• Examine account breaches
• Examine elevation of privilege attacks
• Examine how data exfiltration moves data out of your tenant
• Examine how attackers delete data from your tenant
• Examine how data spillage exposes data outside your tenant
• Examine other types of attacks

Topic 15: Explore the Zero Trust security model

• Examine the principles and components of the Zero Trust model
• Plan for a Zero Trust security model in your organization
• Examine Microsoft's strategy for Zero Trust networking
• Adopt a Zero Trust approach

Topic 16: Explore security solutions in Microsoft Defender XDR

• Enhance Exchange Online Protection with Microsoft Defender for Office
• Protect your organization's identities using Microsoft Defender for Identity
• Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint
• Protect against cyber attacks using Microsoft 365 Threat Intelligence
• Provide insight into suspicious activity using Microsoft Defender for Cloud App Security
• Review the security reports in Microsoft Defender XDR

Topic 17: Examine Microsoft Secure Score

• Explore Microsoft Secure Score
• Assess your security posture with Microsoft Secure Score
• Improve your secure score
• Track your Microsoft Secure Score history and meet your goals

Topic 18: Examine Privileged Identity Management

• Explore Privileged Identity Management in Microsoft Entra ID
• Configure Privileged Identity Management
• Audit Privileged Identity Management
• Control privileged admin tasks using Privileged Access Management

Topic 19: Examine Microsoft Entra ID Protection

• Explore Microsoft Entra ID Protection
• Enable the default protection policies in Microsoft Entra ID Protection
• Explore the vulnerabilities and risk events detected by Microsoft Entra ID Protection
• Plan your identity investigation

Topic 20: Examine email protection in Microsoft 365

• Examine the anti-malware pipeline
• Detect messages with spam or malware using Zero-hour auto purge
• Explore anti-spoofing protection provided by Exchange Online Protection
• Explore other anti-spoofing protection
• Examine outbound spam filtering

Topic 21: Enhance your email protection using Microsoft Defender for Office 365

• Climb the security ladder from EOP to Microsoft Defender for Office
• Expand EOP protections by using Safe Attachments and Safe Links
• Manage spoofed intelligence
• Configure outbound spam filtering policies
• Unblock users from sending email

Topic 22: Manage Safe Attachments

• Protect users from malicious attachments by using Safe Attachments
• Create Safe Attachment policies using Microsoft Defender for Office
• Create Safe Attachments policies using PowerShell
• Modify an existing Safe Attachments policy
• Create a transport rule to bypass a Safe Attachments policy
• Examine the end-user experience with Safe Attachments

Topic 23: Manage Safe Links

• Protect users from malicious URLs by using Safe Links
• Create Safe Links policies using Microsoft 365 Defender
• Create Safe Links policies using PowerShell
• Modify an existing Safe Links policy
• Create a transport rule to bypass a Safe Links policy
• Examine the end-user experience with Safe Links

Topic 24: Explore threat intelligence in Microsoft Defender XDR

• Explore Microsoft Intelligent Security Graph
• Explore alert policies in Microsoft
• Run automated investigations and responses
• Explore threat hunting with Microsoft Threat Protection
• Explore advanced threat hunting in Microsoft Defender XDR
• Explore threat analytics in Microsoft
• Identify threat issues using Microsoft Defender reports

Topic 25: Implement app protection by using Microsoft Defender for Cloud Apps

• Explore Microsoft Defender Cloud Apps
• Deploy Microsoft Defender for Cloud Apps
• Configure file policies in Microsoft Defender for Cloud Apps
• Manage and respond to alerts in Microsoft Defender for Cloud Apps
• Configure Cloud Discovery in Microsoft Defender for Cloud Apps
• Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps

Topic 26: Implement endpoint protection by using Microsoft Defender for Endpoint

• Explore Microsoft Defender for Endpoint
• Configure Microsoft Defender for Endpoint in Microsoft Intune
• Onboard devices in Microsoft Defender for Endpoint
• Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management
• Manage device discovery and vulnerability assessment
• Reduce your threat and vulnerability exposure

Topic 27: Implement threat protection by using Microsoft Defender for Office 365

• Explore the Microsoft Defender for Office 365 protection stack
• Investigate security attacks by using Threat Explorer
• Identify cybersecurity issues by using Threat Trackers
• Prepare for attacks with Attack simulation training

Topic 28: Examine data governance solutions in Microsoft Purview

• Explore data governance and compliance in Microsoft Purview
• Protect sensitive data with Microsoft Purview Information Protection
• Govern organizational data using Microsoft Purview Data Lifecycle Management
• Minimize internal risks with Microsoft Purview Insider Risk Management
• Explore Microsoft Purview eDiscovery solutions

Topic 29: Explore archiving and records management in Microsoft 365

• Explore archive mailboxes in Microsoft
• Enable archive mailboxes in Microsoft
• Explore Microsoft Purview Records Management
• Implement Microsoft Purview Records Management
• Restore deleted data in Exchange Online
• Restore deleted data in SharePoint Online

Topic 30: Explore retention in Microsoft 365

• Explore retention by using retention policies and retention labels
• Compare capabilities in retention policies and retention labels
• Define the scope of a retention policy
• Examine the principles of retention
• Implement retention using retention policies, retention labels, and eDiscovery holds
• Restrict retention changes by using Preservation Lock

Topic 31: Explore Microsoft Purview Message Encryption

• Examine Microsoft Purview Message Encryption
• Configure Microsoft Purview Message Encryption
• Define mail flow rules to encrypt email messages
• Add organizational branding to encrypted email messages
• Explore Microsoft Purview Advanced Message Encryption

Topic 32: Explore compliance in Microsoft 365

• Plan for security and compliance in Microsoft
• Plan your beginning compliance tasks in Microsoft Purview
• Manage your compliance requirements with Compliance Manager
• Examine the Compliance Manager dashboard
• Analyze the Microsoft Compliance score

Topic 33: Implement Microsoft Purview Insider Risk Management

• Explore insider risk management
• Plan for insider risk management
• Explore insider risk management policies
• Create insider risk management policies
• Investigate insider risk management activities and alerts
• Explore insider risk management cases

Topic 34: Implement Microsoft Purview Information Barriers

• Explore Microsoft Purview Information Barriers
• Configure information barriers in Microsoft Purview
• Examine information barriers in Microsoft Teams
• Examine information barriers in OneDrive
• Examine information barriers in SharePoint

Topic 35: Explore Microsoft Purview Data Loss Prevention

• Examine Data Loss Prevention
• Explore Endpoint data loss prevention
• Examine DLP policies
• View DLP policy results
• Explore DLP reports

Topic 36: Implement Microsoft Purview Data Loss Prevention

• Plan to implement Microsoft Purview Data Loss Protection
• Implement Microsoft Purview's default DLP policies
• Design a custom DLP policy
• Create a custom DLP policy from a template
• Configure email notifications for DLP policies
• Configure policy tips for DLP policies

Topic 37: Implement data classification of sensitive information

• Explore data classification
• Implement data classification in Microsoft
• Explore trainable classifiers
• Create and retrain a trainable classifier
• View sensitive data using Content explorer and Activity explorer
• Detect sensitive information documents using Document Fingerprinting

Topic 38: Explore sensitivity labels

• Manage data protection using sensitivity labels
• Explore what sensitivity labels can do
• Determine a sensitivity label's scope
• Apply sensitivity labels automatically
• Explore sensitivity label policies

Topic 39: Implement sensitivity labels

• Plan your deployment strategy for sensitivity labels
• Examine the requirements to create a sensitivity label
• Create sensitivity labels
• Publish sensitivity labels
• Remove and delete sensitivity labels

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target age group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

• Systems Administrator
• IT Manager
• Cloud Solutions Architect
• IT Consultant
• IT Director
• Network Administrator
• IT Security Specialist
• IT Support Specialist
• IT Project Manager
• Microsoft 365 Enterprise Administrator
• Microsoft 365 Teams Administrator
• Microsoft 365 Security Administrator
• Compliance Manager
• Information Systems Auditor
• Information Security Analyst

Agus Salim:
Agus Salim is an IT systems engineer and certified trainer with over 15 years of experience in Microsoft infrastructure, cloud technologies, and enterprise administration. A WSQ-accredited adult educator and Microsoft Certified Professional, he has trained professionals in system administration, cloud migration, and endpoint management across both public and private sectors. His expertise spans Microsoft 365, Azure Active Directory, and Windows Server environments, where he has designed and implemented secure, scalable IT solutions.

In “Microsoft 365 Administrator Training (MS-102),” Agus provides participants with a practical understanding of how to configure, secure, and manage enterprise Microsoft 365 environments. His sessions emphasize identity and access management, compliance, and Exchange Online administration. Through hands-on demonstrations, he enables learners to efficiently deploy and maintain Microsoft 365 services that enhance collaboration, data protection, and productivity across organizations.

Kishan Raaj: Kishan Raaj is a Microsoft Certified Azure Data Scientist and experienced enterprise IT consultant with more than 20 years of expertise in cloud computing, data engineering, and infrastructure design. He has delivered enterprise IT transformation projects for clients across Asia, including Accenture and Singapore Power, specializing in Azure, Power Platform, and Microsoft 365 integration. As a certified ACTA trainer with over 15,000 instructional hours, Kishan is known for his ability to make complex cloud and data concepts accessible and applicable to real-world use cases.

In “Microsoft 365 Administrator Training (MS-102),” Kishan guides learners through managing Microsoft 365 tenants, user identities, and enterprise security features. His training focuses on compliance, role-based access control, and hybrid deployment models. By blending technical expertise with business-oriented insight, he equips professionals to confidently manage Microsoft 365 environments that align with organizational governance, scalability, and data protection standards.

Alec Tan Chee Wee: Alec Tan is a seasoned IT consultant and systems architect with over 15 years of experience in Microsoft infrastructure, cloud integration, and endpoint management. He has implemented enterprise-scale Microsoft 365 and Azure solutions for clients in various industries, focusing on security, mobility, and cloud adoption strategies. Alec’s strength lies in combining hands-on technical expertise with a clear, structured approach to problem-solving and systems optimization.

In “Microsoft 365 Administrator Training (MS-102),” Alec provides participants with in-depth knowledge of managing Microsoft 365 services and hybrid cloud environments. His sessions cover configuration of Microsoft Entra ID, Teams, Exchange, and SharePoint Online, along with automation using PowerShell. Through scenario-driven exercises, he empowers learners to streamline administration, enhance collaboration, and maintain a secure Microsoft 365 ecosystem.

Bernard Peh: Bernard Peh is an experienced IT professional, educator, and digital transformation consultant with more than two decades of expertise in enterprise systems, IT governance, and Microsoft technologies. He has delivered corporate and academic training in cloud productivity, digital collaboration, and IT service management. As an ACLP-certified trainer, Bernard is known for his practical, learner-centered teaching style that connects Microsoft tools to real business outcomes.

In “Microsoft 365 Administrator Training (MS-102),” Bernard helps learners develop comprehensive skills in managing and optimizing Microsoft 365 infrastructure. His lessons focus on policy management, security configuration, and user lifecycle administration. By combining technical knowledge with organizational insight, he prepares participants to implement and sustain efficient, compliant, and collaborative Microsoft 365 environments.

Truman Ng: Truman Ng is a senior IT consultant and cloud infrastructure specialist with over 20 years of experience in network architecture, cybersecurity, and automation. A PMP, ACTA, and Huawei HCIE-certified professional, he has trained global organizations in Microsoft cloud solutions, DevOps, and digital transformation. His expertise lies in designing and deploying secure enterprise environments that integrate Microsoft 365 with hybrid infrastructure and automation workflows.

In “Microsoft 365 Administrator Training (MS-102),” Truman focuses on the operational and security aspects of managing Microsoft 365 environments. His sessions emphasize tenant configuration, identity federation, and advanced threat protection using Microsoft Security and Compliance Center tools. Through his hands-on and systems-driven approach, he enables learners to design, monitor, and maintain robust Microsoft 365 environments that meet modern enterprise security and efficiency standards.