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WSQ Design Thinking Course for Businesses

WSQ - Design Thinking Course for Businesses

90 Review(s) | Add Your Review

Revolutionize your approach to business challenges with our comprehensive Design Thinking Course for Businesses. This course is designed to instill the fundamentals of Design Thinking methodology, emphasizing user-centric problem-solving, ideation, and prototyping. Through hands-on exercises and case studies, you will learn how to apply Design Thinking tools effectively to identify new growth opportunities, improve customer satisfaction, and enhance team collaboration.

With a focus on practical applications, this course will empower you to implement Design Thinking in your business environment seamlessly. Master essential techniques such as empathy mapping, rapid prototyping, and iterative testing. The curriculum is tailored for business leaders, managers, and professionals who are seeking innovative approaches to problem-solving and wish to cultivate a culture of creativity and continuous improvement within their organizations.

Learning Outcomes

By end of the course, learners will be able to 

  • LO1: Understand key concepts of design thinking to communicate the design outcomes
  • LO2: Apply design thinking to generate new ideas for the organization
  • LO3: Uncover opportunities of design thinking
  • LO4: Implement plans to embed various stages of design thinking across the organization
  • LO5: Execute the design concept through prototypes
  • LO6: Utilize metrics to measure the outcomes of design ideas.

Course Brochure

Download WSQ - Design Thinking Course for Businesses Brochure

Skills Framework

This course follows the guideline of Design Thinking Practices DSN-ACE-3014-1.1 TSC under Design Skills Framework

Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.

  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have  achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee GST Nett Fee after Funding (Incl. GST)
Baseline MCES / SME
$350 $31.50 $206.50 $136.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

Course Code: TGS-2020503676

Fee

$350.00 (GST-exclusive)
$381.50 (GST-inclusive)

The course fee listed above is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

Course Date

* Required Fields

Course Information

  • Session (days): 1
  • Duration (hrs): 8
  • Level: Beginner
  • Additional Note: Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.
  • Venue:

    All courses except hydroponics courses:

    12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

    The venue is disabled-friendly.


    Hydroponics courses:

    MEOD Farm 13 Neo Tiew Harvest Ln, Singapore 719838

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1 - Key Concepts & Principle of Design Thinking

  • Concept of Design Thinking
  • Traits of a Design Thinker
  • Importance of Design Thinking
  • Applying Design Thinking for the Organisation

Topic 2 - Applications of Design Thinking

  • Use Cases of Design Thinking
  • Opportunities for Applying Design Thinking

Topic 3 - Action Phases of Design Thinking

  • Stages in the Design Thinking Process
  • Implement plans to Embed Design Thinking 

Topic 4 - Methodologies and Visual Tools for Design Thinking

  • Empathize Methodologies and Tools
  • Define Methodologies and Tools
  • Ideate Methodologies and Tools
  • Prototyping Methodologies and Tools
  • Test Methodologies and Metrics to Measure Outcomes

Mode of Assessment

  • Practical Performance (PP)
  • Oral Questioning (OQ)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.
  • Minimum 18 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee Employer Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents of age 21 and above
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

 PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
  • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

 Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.

 SFEC:

  • If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
  • Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
  • SkillsFuture Enterprise Credit (SFEC) Microsite 

Steps to Apply Skills Future Claim

  • The staff will send you an invoice with the fee breakdown.
  • Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
  • Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
  • Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

  • Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

  • SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
  • All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
  • An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
  • UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
  • UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

  1. The candidate has the right to disagree with the assessment decision made by the assessor.
  2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
  3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
  4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
  5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
  6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
  7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
  8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
  9. The assessor can help the candidate with writing and lodging the appeal.
  10. he assessment manager will collect information from the candidate & assessor and give a final decision.
  11. A record of the appeal and any subsequent actions and findings will be made.
  12. An Assessment Appeal Panel will be formed to review and give a decision.
  13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
  14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
  15. Please click the link below to fill up the Candidates Appeal Form.

Job Roles

  • Product Manager
  • UX/UI Designer
  • Business Strategist
  • Innovation Consultant
  • Service Designer
  • Organizational Development Specialist
  • Business Development Manager
  • Marketing Manager
  • Customer Experience Manager
  • Project Manager
  • Operations Manager
  • Brand Strategist
  • Human Resources Specialist
  • R&D Manager
  • Entrepreneur or Startup Founder

Trainers

Mark Tan Kee Tchuan – Mark Tan is a Certified Lean Six Sigma Master Black Belt (CLSSMBB) with expertise in business analytics, robotic process automation, and design thinking. He has extensive experience leading enterprise-wide process improvement and innovation programs, equipping organizations with tools to streamline operations and foster a culture of continuous improvement. With training in emotional intelligence, advanced data management, and facilitation skills, Mark combines technical knowledge with strong coaching capabilities to deliver impactful learning experiences.

In his design thinking training, Mark emphasizes practical application, guiding participants through structured methods to identify challenges, ideate solutions, and prototype innovations that align with business objectives. His approach blends Lean Six Sigma principles with creative problem-solving techniques, enabling learners to tackle complex issues with clarity and confidence. By leveraging case studies and real-world applications, Mark equips businesses with strategies to innovate sustainably and drive measurable results.

Choong Sin Fatt – Sin Fatt Choong is an Agile and Design Thinking strategist with extensive experience in software engineering, consulting, and organizational transformation. Over the past seven years, he has specialized in guiding businesses to adopt Scaled Agile practices and integrate customer-centric innovation frameworks. He is a certified Scrum Master, Product Owner, and Design Sprint Facilitator, as well as an ACTA-certified adult educator, bringing a wealth of practical expertise to his training.

In his design thinking training, Sin Fatt leverages innovative learning techniques, including LEGO Serious Play and blended learning approaches, to engage participants in hands-on problem-solving. His workshops emphasize aligning business goals with customer needs, enabling organizations to discover opportunities, prototype solutions, and deliver value effectively. With his strong facilitation and coaching skills, Sin Fatt empowers businesses to cultivate an innovation mindset and integrate design thinking into their strategic and operational processes.

Customer Reviews (90)

will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/25/2023)
The trainer is very engaging Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is very engaging and is able to share relevant examples to illustrate and explain the different methodologies. (Posted on 9/7/2022)
Lynn Foo - Very experienced and alot of stories to share! Would love to hear all your stories! Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Should lengthen the duration of the course so can try out more methods

Lynn Foo - Very experienced and alot of stories to share! Would love to hear all your stories! (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Have more relevant examples for the industry of the trainees. (Posted on 9/7/2022)
Very good rapport with trainees. Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Ms Lyn Foo presented very well . Very good rapport with trainees. (Posted on 9/7/2022)
Lynn Foo has conducted this course effectively with examples and practices Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Lynn Foo has conducted this course effectively with examples and practices. Lynn is able to engagement participants and keep the interaction. A very well planned and conducted training. Thank you! (Posted on 9/7/2022)
Lynn - She is able to conduct the course in a very lively manner. Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Can include more hands on sessions (Posted on 9/7/2022)
might recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
instructor lyn foo made the class engaging and not boring. did not feel like sleeping at all so it was good (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Requires more hands on with more challenging, real world case studies (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 9/7/2022)
I would like to thank the trainer, Armand, for sharing his knowledge and experience regarding design thinking. Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Have working wifi. The trainer had to use his own data. Also, make it a requirement for class participation. It is difficult for the trainer to keep asking and no one responds.

I would like to thank the trainer, Armand, for sharing his knowledge and experience regarding design thinking. His knowledge about marketing, product and service design, UI/UX really helped me broaden my thinking. Will definitely recommend to my colleagues in managerial or leadership positions (Posted on 7/15/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 2/22/2022)
might recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/6/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/3/2022)
good Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
good (Posted on 12/25/2021)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Assessment are meant to be assessed what I know. I should not be fed what are the answers to the questions because it defeats the purpose of assessing.
Generally, the course has open up how I could compartmentalise my thinking and to go through a process of thinking to solve problem. (Posted on 12/8/2021)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 12/8/2021)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 11/15/2021)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
2 days course maybe better. 1 day course is a bit too rush. (Posted on 11/15/2021)

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About Us

Tertiary Infotech Academy, established in 2012, is a leading skills-based training provider dedicated to supporting Singapore’s Industry 4.0 transformation. We are a registered Private Education Institute (PEI), offering Diploma and Advanced Certificate programs in Cyber Security and Artificial Intelligence.

As a strong advocate for professional and lifelong learning, we are a WSQ and IBF Approved Training Organisation (ATO). We also serve as an Authorized Training Partner for major global technology and certification bodies, including Microsoft, CompTIA, AWS, Pearson VUE, Autodesk, Linux Foundation.

In addition, our academy is both a Pearson VUE, Kryterion, PSI Authorized Test Centers enabling learners to access industry-recognized examinations in a convenient and professional environment.

Training Grants and Subsidies

WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
PSEA: Individual can pay using using their Post Secondary Education Account

Authorised Training Partners
1

Microsoft Learning Partner

2

CompTIA Authorised Delivery Partner

3

Linux Foundations Authorised Training Partner

4

AWS Authorised Training Partner (Reseller)

5

Autodesk Authorised Training Center

6

Pearson Vue Authorised Training Partner

Authorized Testing Centers
1

Pearson VUE Authorised Test Center

2

Kryterion Authorized Testing Center

3

PSI Authorized Testing Center

Approved Training Organizations
1

WSQ Approved Training Organization

2

Institute of Banking & Finance (IBF) Approved Training Provider

3

Singapore Chartered Accountant (SAC) Accredited Training Organisation

4

Approved Private Educational Insitutes (PEI)

Approved Suppliers
1

GeBiz Registered Supplier

Regional Training Centers
1

Singapore (Headquarter)

2

Malaysia Kuala Lumpur and Penang

3

Bhutan

4

India

5

Ghana Accra

6

Nigeria Lagos

Contact Us Information

+65 6100 0613

whatsapp

https://wa.me/6588666375

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enquiry@tertiaryinfotech.com

Training Centers venue :
12 Woodlands Square, #07-85/86/87, Woods Square Tower 1, Singapore 737715 (Disabled-Friendly) .

Mailing address:
12 Woodlands Square, #07-86, Woods Square Tower 1, Singapore 737715

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