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WSQ - Design Thinking Course for Businesses

WSQ - Design Thinking Course for Businesses

Revolutionize your approach to business challenges with our comprehensive Design Thinking Course for Businesses. This course is designed to instill the fundamentals of Design Thinking methodology, emphasizing user-centric problem-solving, ideation, and prototyping. Through hands-on exercises and case studies, you will learn how to apply Design Thinking tools effectively to identify new growth opportunities, improve customer satisfaction, and enhance team collaboration.

With a focus on practical applications, this course will empower you to implement Design Thinking in your business environment seamlessly. Master essential techniques such as empathy mapping, rapid prototyping, and iterative testing. The curriculum is tailored for business leaders, managers, and professionals who are seeking innovative approaches to problem-solving and wish to cultivate a culture of creativity and continuous improvement within their organizations.

Learning Outcomes

By end of the course, learners will be able to

LO1: Understand key concepts of design thinking to communicate the design outcomes
LO2: Apply design thinking to generate new ideas for the organization
LO3: Uncover opportunities of design thinking
LO4: Implement plans to embed various stages of design thinking across the organization
LO5: Execute the design concept through prototypes
LO6: Utilize metrics to measure the outcomes of design ideas.

Course Brochure

Download WSQ - Design Thinking Course for Businesses Brochure

Skills Framework

This course follows the guideline of Design Thinking Practices DSN-ACE-3014-1.1 TSC under Design Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$350	$31.50	$206.50	$136.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

Course Code: TGS-2020503676

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1 - Key Concepts & Principle of Design Thinking

Concept of Design Thinking
Traits of a Design Thinker
Importance of Design Thinking
Applying Design Thinking for the Organisation

Topic 2 - Applications of Design Thinking

Use Cases of Design Thinking
Opportunities for Applying Design Thinking

Topic 3 - Action Phases of Design Thinking

Stages in the Design Thinking Process
Implement plans to Embed Design Thinking

Topic 4 - Methodologies and Visual Tools for Design Thinking

Empathize Methodologies and Tools
Define Methodologies and Tools
Ideate Methodologies and Tools
Prototyping Methodologies and Tools
Test Methodologies and Metrics to Measure Outcomes

Mode of Assessment

Practical Performance (PP)
Oral Questioning (OQ)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.
Minimum 18 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents of age 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Product Manager
UX/UI Designer
Business Strategist
Innovation Consultant
Service Designer
Organizational Development Specialist
Business Development Manager
Marketing Manager
Customer Experience Manager
Project Manager
Operations Manager
Brand Strategist
Human Resources Specialist
R&D Manager
Entrepreneur or Startup Founder

Trainers

Mark Tan Kee Tchuan – Mark Tan is a Certified Lean Six Sigma Master Black Belt (CLSSMBB) with expertise in business analytics, robotic process automation, and design thinking. He has extensive experience leading enterprise-wide process improvement and innovation programs, equipping organizations with tools to streamline operations and foster a culture of continuous improvement. With training in emotional intelligence, advanced data management, and facilitation skills, Mark combines technical knowledge with strong coaching capabilities to deliver impactful learning experiences.

In his design thinking training, Mark emphasizes practical application, guiding participants through structured methods to identify challenges, ideate solutions, and prototype innovations that align with business objectives. His approach blends Lean Six Sigma principles with creative problem-solving techniques, enabling learners to tackle complex issues with clarity and confidence. By leveraging case studies and real-world applications, Mark equips businesses with strategies to innovate sustainably and drive measurable results.

Choong Sin Fatt – Sin Fatt Choong is an Agile and Design Thinking strategist with extensive experience in software engineering, consulting, and organizational transformation. Over the past seven years, he has specialized in guiding businesses to adopt Scaled Agile practices and integrate customer-centric innovation frameworks. He is a certified Scrum Master, Product Owner, and Design Sprint Facilitator, as well as an ACTA-certified adult educator, bringing a wealth of practical expertise to his training.

In his design thinking training, Sin Fatt leverages innovative learning techniques, including LEGO Serious Play and blended learning approaches, to engage participants in hands-on problem-solving. His workshops emphasize aligning business goals with customer needs, enabling organizations to discover opportunities, prototype solutions, and deliver value effectively. With his strong facilitation and coaching skills, Sin Fatt empowers businesses to cultivate an innovation mindset and integrate design thinking into their strategic and operational processes.

Customer Reviews (90)

Average Rating: 3.7/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Better to conduct on site rather than virtual (Posted on 3/13/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Instructor network is not stable. Training kept dropping off. (Posted on 3/13/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

multiple online meeting link and email was very confuse. online connection was unstable. trainer was frequently disconnected. dummy training account with credit would have been a plus to the course as some activity was unable to try due to free account created had run out of credit. (Posted on 3/13/2026)

Average Rating: 3.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

What the course has done well in: - Good overall introduction to tools that are easy to understand and picked up by people from different levels of expertise and age group. - Encouraging and patient instructor - Effective Tools and prompts were shared What the course has done badly in: 1. Quite a fair number of objectives mentioned in the course description is not accurate to the overall direction of what was taught. What was mentioned in the course write up but NOT covered in the course: “focusing on developing a comprehensive content strategy” There was minimal strategy taught, it was mostly a sharing of prompts to copy and paste, without clear sharing of why and what objectives they are meeting. “to meet organizational goals” This has not been established as well too, on how to cater clear to organisational goals. “identify their target audience” This was not taught too, other than copying and pasting a prompt with no reasoning. “The course emphasizes the importance of aligning AI-generated content with business strategies, ensuring content not only captivates but also converts." There is no aligning content with any strategy, no mention about how to engage, captivate or convert attention. I don’t thing there was a single mention of the word “strategy” or convert” throughout the whole 2 days. “Beyond the basics,” It felt like only the basics were taught “Participants will come away with a solid plan for managing their marketing content, equipped to navigate the emerging trends and ethical considerations in AI content delivery, ensuring their content strategy remains both innovative and responsible.” None of this were really taught, other than sharing prompts to copy & paste. Those prompts were good, but nothing else was learnt. “Learning Outcomes: - Establish an overall strategy for AI-generated content and target audience for the organisation - Evaluate and align marketing content ideas to ensure they serve business goals. - Develop a plan for managing marketing content with a content management system.” Same, none of these were really taught. 2. A lot of time was wasted in technical issues, and we were just left waiting. The first 1.5 hours was spent by the instructor trying to figure out how to share screen on Teams. After the whole issue, throughout the 2 days much time was spent in admin processes, waiting for instructor to review submissions, etc. Leaving a huge amount of passive waiting time that can be used way more effective. I would say 20-25% of the time was very inefficient, where more can be taught or used for activities for better learning. OVERALL The class mostly taught basics of content tools with some good ready prompts to create content, if the class was titled “Creating content with AI tools”, then it has successfully fulfilled its objective. However “Creating Engaging Content” was not true to what was taught, and its strong emphasis on strategy, aligning to client’s objectives, etc, were merely a touch and go affair, with almost no learning other than copy and pasting. This portion felt like false advertising of the class, and the irony is that the course description seemed to be cleverly written by GenAI to appeal to students, but did not come close to delivering. I have given a positive review for the class in Skillsfuture, seeing how the class was helpful to the other students as they came in with pure beginner expectations of learning how to “Create content with AI tools”, however I’m sharing my experience as an individual here, that though I managed to learn something new, it was all on beginner introduction to AI tools - which was a good 2-3 hours of learning - but the course did not deliver on most of its emphasised objectives, and would be more beneficial to students if the write-up of the course was more honest. (Posted on 3/13/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)