JavaScript seems to be disabled in your browser.
You must have JavaScript enabled in your browser to utilize the functionality of this website.

Home
WSQ - Managing E-Commerce Operations To Grow Sales

WSQ - Managing E-Commerce Operations To Grow Sales

Be the first to review this product

This WSQ Managing E-Commerce Operations To Grow Sales course equips learners with the essential skills to manage e-commerce platforms, select the right operational tools, and execute strategic messaging to drive digital sales. You will learn how to evaluate and select e-commerce channels that align with your business objectives and customer reach, and craft compelling promotional campaigns that build visibility and engagement.

Participants will gain hands-on knowledge in collaborating with vendors for drop-shipping strategies, managing budgets effectively, and monitoring the execution of e-commerce initiatives. The course also covers identifying key performance indicators, analysing customer behaviour, and using data insights to optimise e-commerce effectiveness and boost sales outcomes.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Manage operational plans and select tools to deliver effective e-commerce messaging strategies.
LO2: Collaborate with vendors to build visibility and implement drop-shipping promotion strategies.
LO3: Manage execution and budget control to achieve targeted e-commerce outcomes.
LO4: Determine performance indicators and evaluate customer responses to optimise e-commerce effectiveness.

Course Brochure

TBD

Skills Framework

This course follows the guideline of FSS-CFC-4053-1.1: E-commerce Management under Food Service Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$1,000.00	$90.00	$590.00	$390.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2025056362)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2026061330

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

LU1: e-Commerce Platforms

T1: Messages to be communicated
T2: Manage operational plans to support objectives of e-commerce activities
T3: Select potential e-commerce platforms to reach out to target customers effectively

LU2: Vendor Selection and Drop Shipping

T1: Types of communication tools
T2: Collaborate with vendors to create sales opportunities and enhance online awareness and website visibility
T3: Develop promotion mechanics, drop-shipping and e-commerce activities

LU3: E-commerce Execution and Cost Control

T1: e-commerce management tactics
T2: Manage execution of e-commerce activities to achieve the desired results
T3: Manage budgets of e-commerce activities

LU4: E-Commerce Sales Performance

T1: Types of performance metrics and indicators
T2: Determine performance measures for e-commerce activities
T3: Evaluate customer responses to determine effectiveness of e-commerce activities

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

E-commerce Manager
Online Sales Executive
Digital Marketing Specialist
E-commerce Operations Executive
E-commerce Strategist
Business Development Executive
Retail Operations Manager
Marketplace Specialist
Supply Chain Coordinator
Online Merchandiser
Product Listing Specialist
Brand Manager (E-commerce)
E-commerce Analyst
Performance Marketing Executive
Inventory & Fulfilment Executive
Vendor Relations Manager
E-commerce Project Coordinator
Digital Commerce Consultant
Omnichannel Retail Executive
Shopify Store Manager

Trainers

Patrick Foo: Patrick Foo is a ACTA certified trainer. In 2010, Patrick earned his Advanced Search Engine Marketing Certification from Search Engine Academy, USA, and started Business Online Centre, a one-stop solution business for SMEs looking for online presence. Services range from domain registration, hosting, web design, Internet (SEO/SEM) and Facebook marketing. He has been conducting website design classes (public and corporate) since 2011, using popular open-source platforms like Joomla.

Janice Ong: Janice Ong is a ACLP certified trainer. Janice is a dynamic and results focused leader with global experience. She has over 20 years of business development, sales, marketing, strategy, digital marketing, eCommerce, training experience. She is Assertive Protagonist. Extraverted, Intuitive, Charismatic Leader.Janice is early pioneer in e-Commerce, Website Development, Digital Marketing, CMS Content Management System with over 20 years of experience since her 1st job after graduation. She has great leadership, management and communication skills. She has an agile mind, able to handle complex problems, find solution and deliver outstanding results.

She is an Associate Adult Educator (AEP-AAE) and a Certified WSQ ACLP (Advanced Certificate in Learning and Performance) Trainer, Facilitator, Assessor recognized and approved by Institute for Adult Learning (IAL). She has obtained SkillsFuture Singapore (SSG) recognized Training and Adult Education (TAE) competencies to perform the role of learning facilitator and assessor of SSG-funded WSQ certified courses. She is competent in Learning Experience Delivery, Skills Framework Adoption, Technology-enabled Learning Delivery, Workplace Learning Delivery, Learning Solution Design, Assessment Design and Implementation.

Kesston Tang: Kesston Tang is a ACTA certified trainer. Kesston Tang started his an entrepreneur journey as Affiliate Marketing, currently he has been providing coaching and developing consultation to his Client’s, such as Online Presence Marketing/Management as a whole in managing their portfolios that helps his client’s in gross profits of ROI (150% - 200%). He has more than 2 decades of experiences in Supply Chain (Warehouse Management) and Information and Communications Technology (ICT) sector, thus he had implemented across many multiply MNC and government agencies of major multi-million dollars in project management that delivered results in the success of S$324.5 million projectization.

Kesston Tang is ACTA certified and Professional Body accreditation endorsed certified in PMP, ITIL, CEH, CHFI, SOC Analyst (CSA), MCSA and TOGAF. As of now, concurrently doing his Doctor of Business Administration (DBA) programme and Master in Education (NTU). He had graduated with a Master of Business in Enterprise Resource Planning (VU) and Master Certificate on CIO (NUS), Graduate Certificate in Information Technology Management (NUS). He has conducted numerous National WSQ and NICF training in Singapore.

Write Your Own Review

You're reviewing: WSQ - Managing E-Commerce Operations To Grow Sales

How do you rate this product? *

	1 star	2 stars	3 stars	4 stars	5 stars
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

*Nickname
*Summary of Your Review
*Review
*Please type the letters below

You May Be Interested In These Courses

WSQ - Enhancing Online Presence with AI Powered Search Engine Optimization (SEO)

17 Review(s)

$750.00 (GST-exclusive)

$817.50 (GST-inclusive)

WSQ - Creating High-Converting Email Campaigns with Mailchimp

54 Review(s)

$720.00 (GST-exclusive)

$784.80 (GST-inclusive)

WSQ - Search Engine Optimization (SEO) for Small and Medium Enterprises

53 Review(s)

$750.00 (GST-exclusive)

$817.50 (GST-inclusive)

WSQ - Building a Successful eCommerce Store with WooCommerce

11 Review(s)

$350.00 (GST-exclusive)

$381.50 (GST-inclusive)

WSQ - Running a Successful eCommerce Store with Shopify

45 Review(s)

$720.00 (GST-exclusive)

$784.80 (GST-inclusive)

WSQ - Agentic AI Applications with Claude Code

19 Review(s)

$500.00 (GST-exclusive)

$545.00 (GST-inclusive)

About Us

Tertiary Infotech Academy, established in 2012, is a leading skills-based training provider dedicated to supporting Singapore’s Industry 4.0 transformation. We are a registered Private Education Institute (PEI), offering Diploma and Advanced Certificate programs in Cyber Security and Artificial Intelligence.

As a strong advocate for professional and lifelong learning, we are a WSQ and IBF Approved Training Organisation (ATO). We also serve as an Authorized Training Partner for major global technology and certification bodies, including Microsoft, CompTIA, AWS, Pearson VUE, Autodesk, Linux Foundation.

In addition, our academy is both a Pearson VUE, Kryterion, PSI Authorized Test Centers enabling learners to access industry-recognized examinations in a convenient and professional environment.

Training Grants and Subsidies

WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
PSEA: Individual can pay using using their Post Secondary Education Account