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WSQ - ISO 9001 Quality Management System (QMS) Internal Auditor Training

WSQ - ISO 9001 Quality Management System (QMS) Internal Auditor Training

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Venture into the world of quality management with our ISO 9001 Internal Auditor Training. This comprehensive course sheds light on the intricacies of the ISO 9001:2015 standard, emphasizing its principles, terminologies, and the methodologies inherent in effective internal auditing. Participants will be equipped with the skills to plan, conduct, report, and follow-up on an internal audit, ensuring their organization remains compliant and continually improves its QMS.

With a harmonious blend of theory and practical exercises, the course provides insights into the auditor's roles and responsibilities, risk-based thinking, and process-based auditing. Learners will leave with a robust understanding of the internal auditing process, ready to bolster their organization's adherence to the globally recognized ISO 9001 standards.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Conduct ISO 9001 internal audit activities utilizing methodologies to ensure organizational compliance.
LO2: Analyze audit findings to identify process inefficiencies, non-compliance issues, and areas for improvement
LO3: Propose actionable improvement plans to mitigate identified risks and non-compliance issues
LO4: Implement updated audit procedures following any changes in internal compliance standards or external regulatory guidelines

Course Brochure

Download WSQ - ISO 9001 Quality Management System (QMS) Internal Auditor Training Brochure

Skills Framework

This course follows the guideline of Audit and Compliance ICT-SNA-3001-1.1 under ICT Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$800	$72.00	$472.00	$312.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2023039341)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2023039341

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Introduction to Audit Activities and Compliance Methodologies

Overview of ISO 9001 Quality Management System (QMS)
Introduction to Audit Methodologies

Topics 2: Analysis and Interpretation of Audit Results

Analyze audit results
Identifying compliance gaps
Drawing meaningful conclusions

Topic 3: Risk Mitigation and Improvement Measures

Non-Compliance Identification
Common pitfalls in QMS
Severity levels of non-compliance
Improvement Plans
Creating action plans
Role of the PDCA (Plan-Do-Check-Act) cycle in improvement

Topic 4: Adherence to Compliance Standards

Internal compliance standards
Importance of organizational policies
External regulatory guidelines
Change management in auditing
Implementing changes without disrupting current operations

Final Assessment

Written Assessment - Short Answer Questions (WA-SAQ)
Practical Performance (PP)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Quality Manager
Quality Assurance Specialist
Quality Control Inspector
QMS Auditor
Operations Manager
Production Manager
Process Engineer
Continuous Improvement Manager
Compliance Officer
Supply Chain Manager
Product Development Manager
Manufacturing Supervisor
Business Process Consultant
Quality Analyst
Training and Development Specialist

Trainers

Sivanesan Sivakaruniam: Sivanesan Sivakaruniam is a quality management and compliance specialist with over 20 years of experience in auditing, governance, and organizational excellence. A certified ISO 9001 Lead Auditor and practitioner of multiple ISO standards including ISO 27001 and ISO 22301, he has conducted and led numerous internal and external audits across government, manufacturing, and IT sectors. His expertise lies in implementing effective Quality Management Systems (QMS), conducting gap assessments, and ensuring continuous improvement through structured quality frameworks.

In “ISO 9001 Quality Management System (QMS) Internal Auditor Training,” Sivanesan equips learners with the practical knowledge and tools needed to plan, conduct, and report internal audits in accordance with ISO 9001:2015 standards. His sessions emphasize risk-based thinking, process auditing techniques, and nonconformance management. Drawing from real-world case studies, he helps participants build strong auditing skills that enhance organizational performance and compliance.

Terence Ee: Terence Ee is an experienced management consultant and ISO-certified auditor with more than 18 years of expertise in Quality, Environmental, and Occupational Health & Safety Management Systems. He has successfully guided numerous organizations through ISO 9001 implementation, certification, and continuous improvement initiatives. With a background in process optimization and operations management, Terence combines technical precision with strategic insight in his training approach.

In “ISO 9001 Quality Management System (QMS) Internal Auditor Training,” Terence trains participants to apply auditing principles effectively to evaluate QMS compliance and performance. His sessions focus on audit planning, evidence collection, and objective reporting aligned with ISO 19011 guidelines. Through interactive discussions and practical exercises, he enables learners to develop the confidence and analytical skills required to perform internal audits that drive measurable business improvement.

Tan Khiang Meng: Tan Khiang Meng is a certified ISO auditor and quality assurance professional with over 15 years of experience in manufacturing, engineering, and operational excellence. He has implemented and maintained ISO 9001 systems across various industries, driving compliance, productivity, and process consistency. Khiang Meng’s hands-on experience in Lean Six Sigma and total quality management enables him to connect QMS principles with real-world business outcomes.

In “ISO 9001 Quality Management System (QMS) Internal Auditor Training,” Khiang Meng helps learners understand the structure and intent of the ISO 9001 standard and its audit requirements. His sessions cover practical auditing scenarios, corrective action planning, and continual improvement strategies. With his engaging teaching style and technical depth, he prepares participants to conduct effective audits that strengthen organizational quality culture and compliance.

Eddy Chee: Eddy Chee is a seasoned quality management professional with over 20 years of experience in industrial engineering, auditing, and regulatory compliance. He holds certifications in ISO 9001, ISO 45001, and ISO 14001, and has led numerous QMS implementation and certification projects for multinational corporations. Eddy’s expertise in root cause analysis, corrective actions, and process standardization makes him a trusted advisor and trainer in quality assurance.

In “ISO 9001 Quality Management System (QMS) Internal Auditor Training,” Eddy provides a comprehensive understanding of internal audit methodology and ISO 9001 requirements. His sessions emphasize audit execution, evidence evaluation, and continuous improvement reporting. By integrating his extensive industry experience, he enables learners to perform audits with precision, objectivity, and confidence, ensuring organizations achieve sustainable quality excellence.

Stanley Teo: Stanley Teo is an operations excellence and quality management expert with more than 18 years of experience in manufacturing, logistics, and compliance auditing. He has successfully implemented ISO 9001, ISO 45001, and ISO 50001 systems across global organizations, improving productivity, customer satisfaction, and process efficiency. A certified internal auditor and ACLP-qualified trainer, Stanley is known for his practical, systems-based approach to quality management training.

In “ISO 9001 Quality Management System (QMS) Internal Auditor Training,” Stanley guides participants through the principles and practices of effective QMS auditing. His sessions cover the full audit cycle—from planning and execution to reporting and follow-up—using ISO 19011 guidelines. Through hands-on simulations and industry-relevant examples, he equips learners to identify nonconformities, recommend improvements, and contribute to their organization’s overall quality and compliance goals.