WSQ - Continuous Process Improvement with FMEA

Topic 1: Introduction to Continuous Process Improvement

• Create a Culture of Continuous Process Improvement
• Implement and Manage Continuous Process Improvement with PDCA Cycle

Topic 2: Root Cause Analysis

• Fishbone Diagram Analysis
• Fault Tree Analysis
• 5W technique

Topic 3: Design and Apply FMEA

• What is Failure Modes and Effects Analysis (FMEA)?
• Benefits of FMEA
• FMEA Steps
• Criticality/Risk Analysis (Prioritization)
• Design FMEA Forms and Examples
• Identify Corrective Actions

Topic 4: Identify Improvement Opportunities

• Identify Improvement Opportunities
• Discuss and Direct Improvement Opportunities

Topic 5: Manage Continuous Improvement with Process Control Plan

• Evaluate Improvement Processes
• Process Control Plan (PCP)
• PCP Template and Examples

Final Assessment

• Written Assessment - Short Answer Questions (WA-SAQ)
• Practical Performance (PP)

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
9. The assessor can help the candidate with writing and lodging the appeal.
10. he assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.

• Process Engineer
• Quality Assurance Manager
• Manufacturing Engineer
• Operations Manager
• Continuous Improvement Specialist
• Reliability Engineer
• Production Supervisor
• Risk Management Specialist
• Lean Six Sigma Black Belt
• Quality Control Specialist
• Product Development Engineer
• Maintenance Manager
• Supply Chain Analyst
• Industrial Engineer
• Process Optimization Consultant

Sivanesan Sivakaruniam: Sivanesan Sivakaruniam is a process improvement and operations excellence consultant with over 20 years of experience in manufacturing, engineering, and quality management. A certified Lean Six Sigma Black Belt and seasoned trainer, he has led numerous projects in process optimization, risk assessment, and quality control across various industries. His deep expertise in Failure Modes and Effects Analysis (FMEA), root cause analysis, and statistical process control enables organizations to identify inefficiencies and mitigate operational risks effectively.

In “Continuous Process Improvement with FMEA,” Sivanesan guides participants through structured approaches for identifying potential process failures and quantifying risk. His training emphasizes the integration of FMEA with Lean and Six Sigma methodologies to build resilient, efficient workflows. By combining real-world case studies with practical tools, he equips learners to apply data-driven problem-solving techniques and strengthen their organization’s quality assurance framework.

Stephan Tan: Stephan Tan is an experienced project management and quality systems consultant specializing in process optimization and operational excellence. With a strong foundation in ISO standards, Six Sigma, and risk-based thinking, he has advised organizations on implementing structured quality improvement initiatives. Stephan’s expertise includes FMEA, root cause analysis, and continuous improvement frameworks aimed at enhancing reliability and productivity. His extensive training experience spans industries such as manufacturing, logistics, and engineering.

In “Continuous Process Improvement with FMEA,” Stephan teaches participants to systematically evaluate process risks and develop mitigation plans that align with organizational goals. His sessions focus on practical FMEA techniques for design and process improvement, guiding learners in identifying high-risk failure modes and prioritizing corrective actions. Through a hands-on, analytical approach, he helps professionals enhance operational robustness and achieve measurable performance gains.

Praveen Dayal: Praveen Dayal is a senior management consultant and certified Lean Six Sigma Black Belt with over 15 years of experience in process excellence, operational strategy, and business transformation. He has successfully led large-scale improvement initiatives across finance, IT, and manufacturing sectors, focusing on driving efficiency and minimizing operational risk. Praveen’s core strengths include process mapping, FMEA implementation, and continuous improvement using data-driven methodologies.

In “Continuous Process Improvement with FMEA,” Praveen demonstrates how to integrate FMEA within an organization’s continuous improvement framework. His sessions emphasize root cause identification, prioritization of process risks, and implementation of control measures. With a balance of theory and real-world application, he empowers participants to proactively identify and address potential failure points, fostering a culture of quality and continuous improvement.

Teddy Yip Fook Khin: Teddy Yip is a process engineering and operations management professional with extensive experience in quality assurance, Lean manufacturing, and business process reengineering. Over his career, he has implemented numerous continuous improvement projects using FMEA, value stream mapping, and Kaizen methodologies. Teddy combines technical depth with strong analytical capabilities, helping organizations improve reliability and reduce operational costs through structured process reviews.

In “Continuous Process Improvement with FMEA,” Teddy provides learners with practical insights into identifying, analyzing, and mitigating potential process failures. His training focuses on integrating FMEA into existing quality systems to enhance reliability and compliance. By incorporating real-world case examples, he ensures participants gain the confidence to apply FMEA tools effectively within diverse industrial and service settings.

Khoo Yong: Khoo Yong is a continuous improvement and manufacturing systems expert with over 15 years of experience in quality engineering and industrial process design. His background spans product development, process control, and reliability engineering, where he has applied FMEA and Six Sigma methodologies to optimize system performance. A dedicated trainer, he is known for translating complex engineering and quality concepts into actionable improvement strategies.

In “Continuous Process Improvement with FMEA,” Khoo Yong focuses on equipping participants with the skills to identify high-risk process areas and implement preventive measures. His sessions cover both Design FMEA (DFMEA) and Process FMEA (PFMEA), guiding learners in quantifying and prioritizing risk. Through practical exercises and real-world examples, he helps professionals strengthen their organization’s approach to risk mitigation and achieve sustainable process excellence.