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WSQ - Fundamentals of ISO 9001 Quality Management System

WSQ - Fundamentals of ISO 9001 Quality Management System

Embark on a journey to master the Fundamentals of ISO 9001 Quality Management System (QMS) with our comprehensive course. Designed for professionals seeking to enhance their understanding of quality management principles, this course will guide you through the key elements of the ISO 9001 standard, enabling you to implement and maintain a robust QMS within your organization.

Explore the core components of ISO 9001, including process approach, risk-based thinking, and continuous improvement. Gain insights into quality management best practices, learn to identify gaps, and develop strategies to ensure customer satisfaction and operational excellence. With up to 70% WSQ funding subsidy available, equip yourself with the knowledge and skills necessary to create a culture of quality and improve your organization's performance. Enroll today and kick-start your ISO 9001 journey.

Course Objectives

Upon completion of the course, learners will be to manage ISO9001 quality management system (QMS) processes and apply quality tools to fulfil the requirements and improvement of the QMS.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Identify area of improvement using ISO 9001 QMS and perform process improvement.
LO2: Apply quality tools from QMS and monitor key metrics.
LO3: Evaluate and assess compliance against QMS requirements.
LO4: Follow up on the QMS improvement process sand document continual improvement.

Course Brochure

Download WSQ - Fundamentals of ISO 9001 Quality Management System Course Brochure

Skills Framework

This course follows the guideline of Quality System Management PPRE-QUA-4007-1.1 TSC under Precision Engineering Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$800	$72.00	$472.00	$312.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2023020563)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2023020563

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Overview of ISO 9001 Quality Management System (QMS)

Introduction to ISO 9001 and QMS
Areas of improvement in Quality
Context of Organization and Leadership

Topic 2: Planning, Support, Operation

Planning, Support and Operation quality tools in ISO 9001
Quality objectives and planning to achieve them
Monitoring and measuring resources

Topic 3: Performance Evaluation

Performance evaluation in ISO9001 QMS
Monitoring, measurement, analysis and evaluation
Internal audit and management review

Topic 4: Continual Improvement

Improvement in ISO9001 QMS
Non-conformity and corrective actions
Continual improvement documentation

Final Assessment

Written Assessment - Short Answer Questions (WA-SAQ)
Case Study (CS)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Quality Manager
Quality Assurance Specialist
Quality Control Inspector
QMS Auditor
Operations Manager
Production Manager
Process Engineer
Continuous Improvement Manager
Compliance Officer
Supply Chain Manager
Product Development Manager
Manufacturing Supervisor
Business Process Consultant
Quality Analyst
Training and Development Specialist

Trainers

Sivanesan Sivakaruniam: Sivanesan Sivakaruniam is a quality and environmental management systems expert with more than 25 years of experience in ISO implementation, auditing, and organizational excellence. He has successfully guided numerous companies in achieving ISO 9001, ISO 14001, and ISO 45001 certifications across various industries including manufacturing, logistics, and service sectors. As a certified ISO Lead Auditor and ACTA-qualified trainer, he specializes in building robust quality systems that enhance process efficiency, customer satisfaction, and continual improvement.

In “Fundamentals of ISO 9001 Quality Management System,” Sivanesan provides practical insights into implementing and maintaining effective QMS frameworks. His sessions focus on the principles of quality management, risk-based thinking, and process documentation. Through case studies and interactive exercises, he helps participants understand how to align ISO 9001 requirements with business strategy, ensuring consistency, compliance, and long-term organizational success.

Dr. Smita: Dr. Smita is an experienced environmental and quality management consultant with over 15 years of expertise in sustainability, compliance, and process optimization. Holding a PhD in Environmental Science, she has advised organizations on integrating ISO 9001 standards into broader sustainability and operational frameworks. Her background includes extensive work in environmental monitoring, internal auditing, and quality assurance for both public and private sector projects, making her well-versed in applying ISO standards for organizational improvement.

In “Fundamentals of ISO 9001 Quality Management System,” Dr. Smita helps participants connect quality management principles with sustainability and continuous improvement goals. Her sessions focus on quality planning, stakeholder engagement, and performance evaluation aligned with ISO 9001:2015. By blending scientific analysis with process-based management, she equips learners with practical tools to enhance quality performance and achieve measurable business outcomes.

Terence Ee: Terence Ee is a business consultant and certified quality management professional with over 20 years of experience in ISO implementation, process improvement, and organizational development. He has led multiple certification projects in ISO 9001 and related management systems, supporting organizations in establishing efficient workflows and audit-ready documentation. Terence’s training approach is structured, outcome-driven, and grounded in real-world implementation experience.

In “Fundamentals of ISO 9001 Quality Management System,” Terence focuses on building participants’ understanding of QMS frameworks and their practical application in business operations. His sessions emphasize process mapping, performance monitoring, and internal auditing best practices. By translating ISO 9001 requirements into actionable steps, he enables learners to create systems that foster continuous improvement, customer confidence, and operational excellence.

Eddy Chee - Eddy Chee is a seasoned quality management professional and trainer with extensive experience in ISO 9001 implementation, internal auditing, and process improvement. Over his career, he has worked with organizations across manufacturing and service industries to design, implement, and maintain quality management systems that comply with international standards. His expertise covers both the technical and operational aspects of ISO 9001, including documentation control, corrective actions, and continual improvement processes.

As an ACTA-certified trainer, Eddy has conducted numerous WSQ courses in quality management and auditing, equipping learners with both theoretical knowledge and practical skills to apply ISO 9001 in their organizations. His training emphasizes clarity, practical application, and relevance to the workplace, ensuring participants gain the ability to interpret ISO standards, manage audits, and contribute effectively to their company’s quality objectives.

Tan Khiang Meng - Tan Khiang Meng is an ACTA-certified trainer, awarded by the Institute for Adult Learning in 2017. He brings a strong background in quality systems and operational management, with hands-on experience in implementing and auditing ISO 9001 frameworks. Having worked across multiple industries, Tan has helped organizations align their operations with ISO requirements, focusing on efficiency, compliance, and continual improvement.

With his training and assessment expertise, Tan specializes in delivering engaging, practice-based courses on ISO 9001 fundamentals. His learner-centric approach ensures participants not only understand the core concepts of quality management but also develop the confidence to apply them in real workplace scenarios. By blending technical expertise with adult learning strategies, Tan enables learners to contribute to building robust, ISO-compliant quality management systems.