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WSQ - Build a Conversational AI Agent with Google Gemini

WSQ - Build a Conversational AI Agent with Google Gemini

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WSQ Build a Conversational AI Agent with Google Gemini equips learners with the skills to conceptualize, design, and implement intelligent conversational agents across media platforms. The course begins with a foundational understanding of conversational AI, guiding participants in identifying strategic use cases, audience segmentation, and channel selection. Learners will gain hands-on experience with Google Gemini’s platform to design intents, entities, flows, and training phrases that align with user interactions and business objectives.

Participants will also learn to plan backend integrations, manage APIs, and execute robust deployment strategies while considering architecture and governance. The course emphasizes performance measurement, equipping learners to monitor chatbot effectiveness using key metrics and optimize through iterative improvements. By the end of the course, learners will be able to implement a full-scale AI chatbot project with strategic alignment, technical execution, and measurable outcomes.

Learning Outcomes

By the end of the course, learners will be able to

LO1: Determine AI chatbot strategy
LO2: Develop AI chatbot content and Integrate to media platforms
LO3: Develop AI chatbot implementation plan
LO4: Evaluate AI chatbot performance

Course Brochure

Download WSQ - Build a Conversational AI Agent with Google Gemini

Skills Framework

This course follows the guideline of Platforms Management TOU-PRE-4003-1.1-1 TSC under Tourism Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$350	$31.50	$206.50	$136.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

Course Code: TGS-2020504243

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1 Strategy & Fundamentals of Conversational Agents

Understanding conversational AI and agent use cases
Determining strategy: audience, value, channels
Introduction to Google’s Conversational Agents platform

Topic 2 Building Content & Integrations

Creating agent intents, entities, flows, training phrases
Designing content and deploying across multiple media platforms

Topic 3 Implementation Planning & Tools

Planning deployment, platforms, backend integrations, APIs
Architecture, roles, governance, rollout strategy

Topic 4 Monitoring, Analytics & Optimization

Key performance metrics
Agent monitoring and iterative improvement

Mode of Assessment

Practical Performance (PP)
Oral Questioning (OQ)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.
Minimum 18 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

Google Cloud Dialogflow

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents of age 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

AI Chatbot Developer
Conversational UX Designer
Digital Transformation Manager
AI Solutions Architect
Chatbot Content Strategist
Business Automation Consultant
AI Product Manager
Data Analyst – Chatbot Analytics
Customer Experience Specialist
Software Developer
Innovation Manager
Technical Project Manager
Product Owner – AI/Chatbots
Frontend Developer with AI Integration
Marketing Automation Specialist
Digital Marketing Strategist
IT Solutions Consultant
User Experience Researcher
AI Implementation Specialist
Technology Adoption Lead

Trainers

Truman Ng – Truman Ng is a PMP-certified project manager, Huawei Certified Interworking Expert (HCIE), and ACTA-certified trainer with over 20 years of experience in IT, networking, and emerging technologies. He also holds certification as a Bitcoin Professional (CBP) and has conducted training in diverse areas including machine learning, Python programming, RPA, and cloud-based solutions. With his multidisciplinary expertise, Truman has delivered courses across cybersecurity, blockchain, and automation, preparing learners to adopt cutting-edge technologies for business transformation.

In his chatbot training, Truman focuses on practical implementation using Dialogflow for customer service and business automation. He guides learners through conversational design, intent and entity management, and chatbot integration with web and messaging platforms. By combining technical knowledge with hands-on exercises, Truman ensures participants gain the skills to build, deploy, and manage AI-powered chatbots that enhance user engagement and operational efficiency.

James Lee – James Lee is an ACLP-certified trainer and Adobe Certified Instructor with more than 15 years of experience in IT training, digital marketing, and web development. He has served as Chief Instructor at ACE Training, where he conducted courses for corporate and academic clients both locally and overseas, covering web design, application development, and digital skills. James has also worked as a freelance web developer for NTU’s Sustainable Earth Office, where he applied HTML, CSS, JavaScript, and WordPress to build and maintain enterprise websites.

With his strong background in digital marketing and web technologies, James has expanded into AI chatbot platforms such as Dialogflow to help businesses enhance customer engagement. His training emphasizes user-friendly design of chatbot conversations, integration with Google services, and analytics for continuous improvement. By blending technical expertise with real-world marketing insights, James equips learners to confidently design and manage chatbots that add value to personal projects and business operations.

Customer Reviews (64)

might recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 9/6/2022)

Thank you Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

The trainer is a bit too fast that I can't catch up. He should go a bit slower. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
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3. How do you find the training environment

. (Posted on 9/6/2022)

Very fun Review by Course Participant/Trainee

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3. How do you find the training environment

Have team activity (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

By providing on teams if some are unable to attend that can attend using video chat
also, the trainer who providing teaching is a bit too fast especially when it is time rushing, would rather get nomal speed instead of fast that i almost missed some of words that i couldnt catch up the following! (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

How can we improve this course?
Maybe less theory more hand on (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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3. How do you find the training environment

More practical (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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3. How do you find the training environment

More examples (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 9/6/2022)

will recommmend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Could be enhanced to a 2 days session. (Posted on 2/20/2022)

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About Us

Tertiary Infotech Academy, established in 2012, is a leading skills-based training provider dedicated to supporting Singapore’s Industry 4.0 transformation. We are a registered Private Education Institute (PEI), offering Diploma and Advanced Certificate programs in Cyber Security and Artificial Intelligence.

As a strong advocate for professional and lifelong learning, we are a WSQ and IBF Approved Training Organisation (ATO). We also serve as an Authorized Training Partner for major global technology and certification bodies, including Microsoft, CompTIA, AWS, Pearson VUE, Autodesk, Linux Foundation.

In addition, our academy is both a Pearson VUE, Kryterion, PSI Authorized Test Centers enabling learners to access industry-recognized examinations in a convenient and professional environment.

Training Grants and Subsidies

WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
PSEA: Individual can pay using using their Post Secondary Education Account