WSQ - Microsoft Teams Administrator Associate (MS-700)

Topic 1: Explore Microsoft Teams

• Explore capabilities in Microsoft Teams
• Explore Microsoft Teams integration with Microsoft 365
• Explore Microsoft Teams integration with Microsoft Power Platform
• Illustrate Microsoft Teams architecture
• Describe Microsoft Teams with Microsoft 365 Groups
• Describe Microsoft Teams with SharePoint and OneDrive
• Describe Microsoft Teams with Exchange
• Understand Microsoft Teams certified solutions

Topic 2: Plan and deploy Microsoft Teams

• Designate Teams admin roles
• Understand Teams management tools
• Plan for Teams rollout
• Plan for Teams adoption
• Plan for Teams licensing
• Deploy Microsoft Teams clients

Topic 3: Implement lifecycle management and governance for Microsoft Teams

• Plan for lifecycle management
• Plan for Teams governance
• Manage Microsoft 365 Groups creation
• Configure Microsoft 365 Groups expiration policy
• Configure Microsoft 365 Groups naming policy
• Plan policy assignment for users and groups
• Create and manage policy packages
• Manage Teams preview features using Teams update policies
• Create and manage teams templates and template policies

Topic 4: Monitor your Microsoft Teams environment

• Monitor Microsoft Teams usage reports
• Monitor Microsoft 365 usage reports
• Interpret Microsoft Adoption Score
• Manage user access with Azure Active Directory access reviews
• Monitor the Microsoft 365 network connectivity dashboard
• Manage Teams notifications and alerts
• Manage feedback policies

Topic 5: Manage access for external users

• Understand features in Azure Active Directory
• Work with external users in Microsoft Teams
• Manage access for external users
• Manage external collaboration in Azure AD
• Manage external collaboration in Microsoft 365
• Manage external access in Microsoft Teams
• Manage guest access in Microsoft Teams
• Manage file sharing in SharePoint and OneDrive

Topic 6: Implement security for Microsoft Teams

• Configure conditional access and multifactor authentication for Microsoft Teams
• Configure Safe Attachments for Microsoft Teams
• Configure Safe Links for Microsoft Teams
• Examine the Defender for Cloud Apps
• Monitor security reports for Microsoft Teams
• Plan and configure enhanced encryption policies

Topic 7: Implement compliance for Microsoft Teams

• Create and manage sensitivity labels
• Create and manage retention policies
• Create and manage Data Loss Prevention policies
• Deploy communication compliance
• Enable scoped directory search
• Create information barrier policy
• Create security and compliance alerts for Microsoft Teams

Topic 8: Plan and configure network settings for Microsoft Teams

• Examine network requirements for Microsoft Teams
• Plan for network deployment using Network Planner
• Configure network ports and protocols for Microsoft Teams
• Implement Quality of Service
• Configure reporting labels for location-enhanced Call Analytics reports
• Configure tenant data for Call Quality Dashboard reports
• Assess network readiness
• Manage network topology

Topic 9: Create and manage teams

• Create teams
• Create a team from existing resources
• Plan and create org-wide teams
• Manage teams
• Manage users in a team
• Configure dynamic membership
• Archive restore and delete a team

Topic 10: Manage collaboration experiences for chat and channels

• Create and manage channels in a team
• Create and manage Teams policies for channels
• Configure teams settings
• Create and manage messaging policies
• Manage channel moderation
• Manage access to channels

Topic 11: Manage apps for Microsoft Teams

• Explore apps in Microsoft Teams
• Describe admin settings for Teams apps
• Manage access to Teams apps at the organization level
• Create and manage app permission policies
• Create and manage app setup policies
• Manage permissions and consent for Teams apps
• Plan and configure connectors
• Manage custom apps uploads
• Publish custom apps to Microsoft Teams
• Manage purchasing of apps in the Microsoft Teams app store
• Customize the organization's app store
• Customize the branded experience of an app

Topic 12: Introduction to Teams meetings and calling

• Overview of Teams meetings and events
• Overview of Teams Phone
• Overview of auto attendants and call queues
• Overview of Teams devices

Topic 13: Manage meetings and events experiences

• Explore meetings and events in Microsoft Teams
• Configure meeting settings
• Create and manage meeting policies
• Configure audio conferencing
• Create and manage meeting templates and template policies
• Create and manage meetings customization policies
• Configure live events settings
• Create and manage live events policies
• Examine live events across Microsoft 365

Topic 14: Plan for Microsoft Teams Rooms and Surface Hub

• Determine license requirements for Microsoft Teams Rooms and shared devices
• Understand differences between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub
• Understand and plan Teams Room accessories, components, and peripherals
• Understand Teams Rooms management options

Topic 15: Configure, deploy, and manage Teams devices

• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms management options
• Manage Surface Hub 2S devices
• Configure Microsoft Teams SIP gateway
• Manage Microsoft Teams displays
• Remote provisioning and sign in for Teams Phones
• Update Microsoft Teams devices remotely
• Manage Microsoft Teams device tags

Topic 16: Plan for Teams Phone

• Plan to deploy Teams Phone
• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail

Topic 17: Configure and deploy Teams Phone

• Configure emergency calling for Teams Calling Plans
• Manage and configure Microsoft PSTN numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone policies
• Create and manage Teams policies
• Configure Audio Conferencing

Topic 18: Configure and manage voice users

• Enable users for Teams Phone
• Enable users for Direct Routing with Teams Phone
• Enable additional calling features for Teams Phone
• Enable users for Teams Phone Mobile

Topic 19: Configure auto attendants and call queues

• Design call flows for auto attendants and call queues
• Configure auto attendants and call queues
• Deploy a channel-based call queue
• Configure resource accounts
• Configure Microsoft 365 groups for voicemail
• Interpret call queue conference modes
• Interpret call queue routing methods
• Configure holidays for auto attendants and call queues
• Configure custom music on hold

Topic 20: Troubleshoot audio, video, and client issues

• Troubleshoot Teams
• Collect and identify logs
• Clear Microsoft Teams client cache
• Identify issues with call analytics
• Identify issues with Call Quality Dashboard
• Use Power BI to analyze Call Quality Dashboard data
• Identify issues with the Direct Routing Health Dashboard

Final Assessment

• Written Assessment - Short Answer Questions (WA-SAQ)
• Practical Performance (PP)

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Softtware: Windows / Mac

Hardware: Laptop

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
9. The assessor can help the candidate with writing and lodging the appeal.
10. he assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.

• Microsoft Teams Administrator
• Unified Communications Manager
• IT Project Manager
• Technology Integration Specialist
• Business Continuity Planner
• Disaster Recovery Coordinator
• IT Risk Manager
• Systems Integration Analyst
• Network Operations Administrator
• Corporate Communications Specialist
• IT Support Technician
• Collaboration Solutions Architect
• IT Service Delivery Manager
• Cloud Solutions Engineer
• Technical Operations Officer
• Information Systems Manager
• IT Infrastructure Coordinator
• Technical Support Specialist
• Operations Project Consultant
• Enterprise Systems Administrator

Sanjiv Venkatram:
Sanjiv Venkatram is an experienced IT and business transformation consultant with over 20 years of expertise in enterprise collaboration, digital workplace deployment, and Microsoft 365 integration. As a certified Microsoft 365 administrator and corporate trainer, he has successfully implemented Teams, SharePoint, and Exchange solutions for multinational corporations across Asia. His professional background includes leading digital adoption and governance projects, helping organizations streamline communication, workflow automation, and hybrid workplace collaboration.

In “Microsoft Teams Administrator Associate (MS-700),” Sanjiv brings a strategic perspective to managing enterprise Teams environments. His sessions focus on governance, security, compliance, and automation within Microsoft Teams and Microsoft 365. Through a balance of technical configuration and real-world deployment scenarios, he helps learners master the skills needed to manage Teams policies, integrate collaboration tools, and support scalable, secure communication infrastructure across organizations.

Agus Salim: Agus Salim is an IT systems engineer and infrastructure trainer with over 15 years of experience in network administration, cloud deployment, and enterprise collaboration tools. A WSQ-accredited trainer and Microsoft-certified professional, he has worked extensively on implementing Microsoft 365 environments for SMEs and public organizations. His expertise includes managing Teams, Exchange Online, and Azure AD integrations to enhance workplace productivity and security.

In “Microsoft Teams Administrator Associate (MS-700),” Agus guides learners through the full lifecycle of Teams administration—from setup and configuration to user management and troubleshooting. His practical sessions cover advanced features such as compliance management, meeting policies, and Teams integration with Power Platform. Drawing on his technical experience, he ensures participants gain the hands-on expertise needed to effectively deploy and manage Microsoft Teams in real-world enterprise environments.

Kishan Raaj: Kishan Raaj is a cloud and network solutions specialist with more than 12 years of experience in systems administration, cybersecurity, and digital collaboration platforms. A Microsoft Certified Trainer (MCT) and Azure expert, he has supported global organizations in designing and maintaining secure, high-availability communication systems using Microsoft 365 and Teams. His technical background includes Active Directory management, endpoint security, and unified communications across hybrid environments.

In “Microsoft Teams Administrator Associate (MS-700),” Kishan focuses on the technical architecture and security foundations of Teams administration. His lessons explore identity management, PowerShell automation, and cross-service integration within Microsoft 365. With a strong emphasis on hands-on labs and real-world configurations, he equips learners to manage Teams environments effectively, ensuring reliability, compliance, and scalability in modern workplace ecosystems.

Alec Tan Chee Wee: Alec Tan is a network and systems architect with over 20 years of experience in IT infrastructure, cloud technologies, and cybersecurity. A certified CCNP, CompTIA Security+, and Microsoft 365 administrator, he has led numerous enterprise migration and collaboration projects across finance, education, and public sectors. Alec specializes in designing secure and efficient hybrid infrastructures that optimize productivity and communication through Microsoft technologies.

In “Microsoft Teams Administrator Associate (MS-700),” Alec provides learners with an in-depth understanding of Teams infrastructure, security, and integration with Microsoft 365 services. His training emphasizes governance, compliance, and automation to ensure seamless user experience and system reliability. Leveraging his extensive consulting experience, Alec helps participants build the technical confidence to administer and secure Microsoft Teams environments for large-scale enterprises.

Bernard Peh: Bernard Peh is a seasoned IT leader, principal trainer, and systems engineer with over 25 years of experience in enterprise IT, cybersecurity, and infrastructure management. A WSQ Advanced Certificate in Learning and Performance (ACLP) holder and Microsoft-certified professional, he has delivered advanced technical courses across networking, cloud, and collaboration domains. Bernard’s experience includes managing Microsoft 365 deployments, implementing security frameworks, and leading organizational IT modernization initiatives.

In “Microsoft Teams Administrator Associate (MS-700),” Bernard teaches participants how to manage enterprise collaboration systems efficiently and securely. His sessions cover Teams deployment, governance, and troubleshooting in hybrid environments. By integrating real-world administrative practices with Microsoft best practices, he equips professionals to optimize Teams functionality, enhance cross-departmental collaboration, and maintain compliance in dynamic digital workplaces.