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WSQ - Mastering the Art & Science of Working with People & Teams using DISC AsiaPlus

WSQ - Mastering the Art & Science of Working with People & Teams using DISC AsiaPlus

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Mastering the Art & Science of Working with People & Teams” is designed to help professionals at all levels strengthen their leadership capabilities and enhance team collaboration in today’s fast-paced work environment. By leveraging the DISCAsiaPlus model, this course provides actionable insights into personality-driven behaviors, empowering participants to lead with authenticity, adaptability, and precision. You’ll learn how to tailor your leadership style to diverse team dynamics, address communication challenges, and foster an environment where collaboration thrives.

Throughout the course, you’ll explore best practices in leadership development, from building cohesive teams and managing stress to resolving conflicts effectively. Special focus is placed on understanding the emotional and motivational drivers of team members, helping you guide them toward peak performance. By applying these strategies, you’ll be equipped to design impactful leadership initiatives, evaluate their effectiveness, and drive sustainable growth for your organization while enhancing your personal leadership journey.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Design leadership development programs incorporating leadership styles and communication strategies.
LO2: Develop leadership initiatives to enhance talent management and organizational leadership practices.
LO3: Oversee the adoption of best practices for leadership development by leveraging development opportunities.
LO4: Evaluate the effectiveness of leadership programs and propose improvements.

Course Brochure

Download WSQ - Mastering the Art & Science of Working with People & Teams using DISCAsiaPlus Brochure

Skills Framework

This course follows the guideline of Leadership Development HRS-PDV-4028-1.1 under Human Resource Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$1,200.00	$108.00	$708.00	$468.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding. Please inform us if you intend to use your PSEA funding .

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2024051250)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2024051250

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: History of Reading People

History of personality study
Emergence of personality as a separate discipline
Reading people process: Ascertain, Appreciate, and Adapt

Topic 2: Similarities and Differences of People

Understanding the similarities
Understanding the differences
How to spot people’s personality

Topic 3: Understanding How Misunderstandings Occur

Learn how to see the uniqueness of others and not their weaknesses
Learn how to work with people who are unique and different

Topic 4: Behavioural Tendencies of People

Describing the behavioural tendencies of people
Learning to work with other personalities

Topic 5: Solving the Mystery of Motivation

Motivation process
How motivation affects performance
Motivation theories
Integrating DISC model with expectancy motivation theory

Topic 6: Communication

Definition of communication
Model of communication
Communication process
Barnlund’s transactional model of communication

Topic 7: Leadership

Leadership – an art or science?
Transformational leadership
Integrating behaviours with leadership
Leadership behavioural styles
Followers behavioural styles

Topic 8: Interpreting Emotional Response

Exploring Emotional Response & Impact
Maximizing my Emotional response and Minimizing risks
Blending Emotional response with my profile
Effects of Emotional response on stress

Topic 9: Team Building

Team building – Tuckman team build model
Team building reflections
Charting team dynamics
Team action plan

Topic 10: Stress / Conflict Management

Understanding behaviours and emotional response under stress/pressure
Discovering sources of irritation
Learning how to control behaviour

Final Assessment

Written Assessment (SAQ)
Caes Study

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Leadership Development Manager
HR Business Partner
Organizational Development Consultant
Talent Management Specialist
Team Leader
Training & Development Manager
Corporate Trainer
Executive Coach
Leadership Coach
HR Manager
Learning & Development Consultant
Human Resources Director
Performance Improvement Manager
Change Management Consultant
Operations Manager
Project Manager
Employee Engagement Specialist
Workforce Planning Analyst
Talent Acquisition Manager
Conflict Resolution Specialist

Trainers

Daniel Teo – Daniel Teo is an ACLP-certified trainer and organizational development specialist with expertise in leadership, coaching, and people management. He has worked extensively with professionals, trainers, and counselors across global organizations, providing insights into workplace dynamics, emotional intelligence, and team performance. Daniel’s training focuses on equipping learners with practical frameworks for managing people and teams effectively in dynamic business environments.

Foo Ming Tay – Foo Ming Tay is an ACLP-certified trainer with over 20 years of experience in curriculum design and adult education. He has successfully delivered WSQ programs up to mastery levels 3–6, helping learners develop competencies that translate into workplace success. With a strong track record in people development and innovation training, Ming Tay emphasizes practical, results-oriented learning that empowers participants to achieve measurable outcomes.

Lilian Quek – Lilian Quek is an ACLP-certified trainer and corporate educator with expertise in leadership, communication, and workforce development. She has designed and delivered WSQ and professional training programs that prepare learners to excel in leadership and organizational roles. Passionate about lifelong learning, Lilian blends structured teaching with real-world case studies, ensuring her learners gain both knowledge and confidence to perform effectively.