WSQ - Hands On Power Automate Desktop RPA for Work Process Automation

• Topic 1: Automate processes with Robotic Process Automation and Power
• Topic 2: Get started with Power Automate for desktop
• Topic 3: Work with different technologies in Power Automate for desktop
• Topic 4: Implement advanced logic in Power Automate for desktop
• Topic 5: Build expertise with Power Automate for desktop
• Topic 6: Custom Connectors and Security

Final Assessment 

• Written Assessment - Short Answer Questions (WA-SAQ)
• Practical Performance (PP)

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target age group: 21-65 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

• Power Automate
• Microsoft Teams

Sign up for a free Microsoft account

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
9. The assessor can help the candidate with writing and lodging the appeal.
10. he assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.

• Team Leader
• Human Resources Specialist
• Manager (all levels)
• Corporate Trainer
• Customer Service Representative
• Salesperson
• Public Relations Officer
• Internal Communications Specialist
• Business Development Manager
• Project Manager
• Executive Assistant
• Department Head
• Office Coordinator
• Conflict Resolution Specialist
• Organizational Development Specialist

Sanjiv Venkatram: Sanjiv Venkatram is a senior cloud and automation architect with over 25 years of experience in enterprise software engineering, workflow automation, and Microsoft ecosystem solutions. A certified Azure Solutions Architect and DevOps Expert, he has led large-scale implementations of digital transformation projects using Microsoft Power Platform, Dynamics 365, and Azure services. His expertise lies in bridging business process optimization with intelligent automation, helping organizations streamline operations through low-code and RPA technologies.

In “Microsoft Power Automate RPA Developer Associate Exam Prep (PL-500),” Sanjiv teaches participants how to design, build, and deploy automated workflows using Power Automate and AI Builder. His sessions emphasize end-to-end automation design, process orchestration, and data integration across Microsoft 365 and third-party systems. With a strong focus on practical exam readiness and enterprise use cases, he equips learners to become proficient RPA developers capable of building scalable, intelligent automation solutions.

Eugene Wong: Eugene Wong is a digital transformation consultant and Microsoft Certified Trainer with over 15 years of experience in business process automation, data analytics, and AI integration. He has successfully implemented Power Platform solutions for clients in the finance, healthcare, and public sectors, driving measurable efficiency improvements. As a corporate trainer, Eugene is known for his hands-on, example-driven teaching that bridges business logic with technical implementation using Power Automate, Power Apps, and Power BI.

In “Microsoft Power Automate RPA Developer Associate Exam Prep (PL-500),” Eugene guides learners through the complete RPA development lifecycle — from process design and automation creation to AI-driven decision logic. His sessions include live demonstrations of real-world automation projects, emphasizing practical applications aligned with PL-500 exam objectives. With his business and technical expertise, he empowers participants to confidently design and deploy automation workflows that deliver tangible results.

Bernard Peh: Bernard Peh is an experienced IT consultant and digital transformation specialist with over two decades of experience in enterprise software, cloud computing, and workflow automation. As an ACLP-certified trainer and Microsoft 365 expert, he has led multiple Power Platform implementations that enhanced business efficiency and data-driven decision-making. Bernard combines strong technical knowledge with an instructional style focused on building real-world capability and confidence in learners.

In “Microsoft Power Automate RPA Developer Associate Exam Prep (PL-500),” Bernard helps learners master RPA design patterns, UI automation, and data handling using Power Automate Desktop and cloud flows. His sessions focus on integrating AI Builder, connectors, and process mining techniques for intelligent automation. With his structured approach, he prepares learners to both succeed in the PL-500 certification and apply automation solutions effectively within enterprise workflows.

Truman Ng: Truman Ng is a senior IT consultant and automation systems architect with more than 20 years of experience in enterprise infrastructure, AI integration, and cloud-based workflow development. A PMP, ACTA, and Huawei HCIE-certified professional, he has led digital transformation projects that integrate Power Platform automation with enterprise data systems and cybersecurity frameworks. His practical understanding of end-to-end IT environments enables him to deliver automation solutions that are both scalable and secure.

In “Microsoft Power Automate RPA Developer Associate Exam Prep (PL-500),” Truman focuses on helping learners design enterprise-grade automation solutions that align with modern governance and compliance standards. His sessions emphasize flow optimization, API integration, and automation lifecycle management in hybrid cloud environments. By combining technical expertise with operational insights, he ensures learners gain the knowledge and confidence to become certified Power Automate RPA developers.

Sarbjit Singh: Sarbjit Singh is a process automation and IT solutions specialist with more than 18 years of experience in enterprise systems integration, RPA, and data analytics. He has worked on automation deployments across manufacturing, logistics, and financial services sectors, focusing on improving efficiency through Microsoft Power Platform and UiPath solutions. As an experienced trainer, he is known for delivering clear, practical instruction tailored to professionals transitioning into automation development roles.

In “Microsoft Power Automate RPA Developer Associate Exam Prep (PL-500),” Sarbjit teaches learners how to design, test, and deploy automation workflows using Power Automate Desktop and cloud-based tools. His sessions include hands-on exercises in process recording, exception handling, and AI Builder integration. With his applied industry experience, he equips learners to confidently implement automation processes and achieve certification success in the PL-500 exam.