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MB-280 Microsoft Certified Dynamics 365 Customer Experience Analyst Associate

The WSQ MB-280 Microsoft Certified Dynamics 365 Customer Experience Analyst Associate course equips learners with essential skills to manage and optimize customer data using Dataverse. Participants will learn to create and manage Dataverse environments, tables, and columns, and connect data within Power Apps canvas apps.

Learners will also gain expertise in customizing the Power Apps command bar to enhance user interactions and optimize data visualization using Dataverse views. The course includes using Power Query for data loading, managing data with Microsoft Word and Excel templates, and integrating Azure and external tools for advanced data manipulation. By completing this course, participants will be well-prepared to analyze, manage, and optimize customer experience data effectively within Dynamics 365.

Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.

  • External Certification - The participant will be able to attempt the Microsoft Certified Dynamics 365 Customer Experience Analyst Associate (MB-280) exam after attending this course. Upon passing the exam, you will receive the Microsoft Certified Dynamics 365 Customer Experience Analyst Associate (MB-280) accreditation.

Microsoft Learning Partner

We are Authorised Microsoft Learning Partner (Org ID:  5238476). To get the official Microsoft certification, please register your certification exam at Pearson Vue Test Center.

Certification Exam at Pearson Vue

We are Authorised Pearson Vue Testing Center. Once you have prepared for the exam, you can register for the certification here. The course fee does not include the certification exam fee.

Funding and Grant Applications

No funding is available for this course

Course Code: C1755

Fee

$1,750.00 (GST-exclusive)
$1,907.50 (GST-inclusive)

The course fee listed above is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

Course Date

Course Time

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Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1 Get started using Dataverse

  • Create and manage environments in Dataverse
  • Create tables in Dataverse
  • Manage tables in Dataverse
  • Create and manage columns within a table in Dataverse
  • Working with choices in Dataverse
  • Load/export data and create data views in Dataverse
  • Connect to other data in a Power Apps canvas app

Topic 2 Create relationships, business rules, calculations, and rollups in Dataverse

  • Create a relationship between tables in Dataverse
  • Define and create business rules in Dataverse
  • Create and define calculation or rollup columns in Dataverse

Topic 3 Customize the command bar in Power Apps

  • Customize the command bar
  • Common command bar scenarios
  • Advanced command bar concepts

Topic 4 Visualize, import, and export Microsoft Dataverse data

  • Visualize data with Dataverse views
  • Use Power Query to load data in Dataverse
  • Use Microsoft Word and Excel templates with Dataverse
  • Export data from Dataverse and use Microsoft Excel to edit records
  • Use Azure and external tools to manipulate data

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

free Microsoft Azure account (https://azure.microsoft.com/en-us/) here 

Hardware: Window or Mac Laptops

Job Roles

  • Dynamics 365 Customer Experience Analyst
  • Dataverse Administrator
  • Power Platform Consultant
  • Business Systems Analyst
  • CRM Data Analyst
  • Customer Insights Specialist
  • Power Apps Developer
  • Dataverse Developer
  • Data Integration Specialist
  • Power BI Analyst
  • Application Support Engineer
  • Data Management Specialist
  • Cloud Data Consultant
  • CRM Implementation Specialist
  • Business Process Analyst
  • Excel and Word Template Specialist
  • CRM Systems Administrator
  • Azure Data Specialist
  • Command Bar Customization Expert
  • Dynamics 365 Functional Consultant

Trainers

Sanjiv Venkatram: Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers

Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Anil Bidari: Anil is a ACLP certified trainer. He is an Enterprise Cloud and DevOps Consultant , responsible for helping clients to move Virtual data centre to Private Cloud based on OpenStack and Public Cloud ( AWS, Azure and Google cloud) . Consulting and training experience on Devops tool chain like github , Jenkins, Sonarqube, Docker & kubernetes, Cloud foundry, Openshift, Ansible and SaltStack. Lot of my Role is involved design and implementation of a solution and training.

Ajay Bidari : Ajay is a ACLP certied trainer. Ajay is a vendor neutral cloud consultant and training expert on Cloud , with several Private cloud deployments in India and cloud migration knowledge .He is a Cloud and DevOps enthusiast with consulting, deployment and training expertise on OpenStack, AWS, Google Cloud ,Azure, Jenkins, and Docker

Ajay has 18 + years Industry experience as IT entrepreneur and 9 years in Cloud and Devops technical consulting, implementation and training area, currently working in capacity of Vice President – Cloud and Devops services handling singapore and India.

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