MB-240 Microsoft Certified Dynamics 365 Field Service Functional Consultant Associate

Topic 1 Manage work orders in Dynamics 365 Field Service

• Work order management in Dynamics 365 Field Service
• Define agreements in Dynamics 365 Field Service
• Use service-level agreements and entitlements in Dynamics 365 Field Service
• Incident types in Dynamics 365 Field Service
• Inspections in Dynamics 365 Field Service
• Customer assets in Dynamics 365 Field Service

Topic 2 Universal Resource Scheduling in Microsoft Dynamics 365 Field Service

• Configure bookable resources in Dynamics 365 Field Service
• Manage scheduling options in Dynamics 365 for Field Service
• Customize the schedule board in Dynamics 365 Field Service
• Deploying Resource Scheduling Optimization
• Use Resource Scheduling Optimization for Dynamics 365 Field Service
• Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service

Topic 3 Implement Microsoft Dynamics 365 Field Service

• Configure Microsoft Dynamics 365 Field Service
• Work order management in Dynamics 365 Field Service
• Define agreements in Dynamics 365 Field Service
• Use service-level agreements and entitlements in Dynamics 365 Field Service
• Create custom apps for Dynamics 365 Field Service
• Get started with the Dynamics 365 Field Service Mobile application
• Customize and configure the Dynamics 365 Field Service Mobile application

Topic 4 Solve problems in real time with Dynamics 365 Remote Assist

• Get started with making Remote Assist calls
• Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service

Topic 5 Explore the fundamentals of Microsoft Dynamics 365 Field Service

• Explore Dynamics 365 Field Service
• Describe Dynamics 365 Field Service scheduling capabilities and related apps

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

Hardware: Window or Mac Laptops

• Dynamics 365 Field Service Consultant
• Field Service Functional Consultant
• Microsoft Dynamics 365 Administrator
• Field Operations Manager
• Resource Scheduling Specialist
• SLA & Agreement Analyst
• Mobile Field Service App Specialist
• CRM Implementation Consultant
• Onsite Service Coordinator
• Field Service Technical Analyst
• Dynamics 365 Remote Assist Integrator
• Field Support Engineer
• Service Delivery Consultant
• CRM Mobile App Developer
• Dynamics 365 Custom App Developer
• Dynamics 365 Solution Architect
• Maintenance Planning Specialist
• Customer Asset Manager
• Field Service Business Analyst
• IoT and Remote Monitoring Consultant

Sanjiv Venkatram: Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers

Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Anil Bidari: Anil is a ACLP certified trainer. He is an Enterprise Cloud and DevOps Consultant , responsible for helping clients to move Virtual data centre to Private Cloud based on OpenStack and Public Cloud ( AWS, Azure and Google cloud) . Consulting and training experience on Devops tool chain like github , Jenkins, Sonarqube, Docker & kubernetes, Cloud foundry, Openshift, Ansible and SaltStack. Lot of my Role is involved design and implementation of a solution and training.

Ajay Bidari : Ajay is a ACLP certied trainer. Ajay is a vendor neutral cloud consultant and training expert on Cloud , with several Private cloud deployments in India and cloud migration knowledge .He is a Cloud and DevOps enthusiast with consulting, deployment and training expertise on OpenStack, AWS, Google Cloud ,Azure, Jenkins, and Docker

Ajay has 18 + years Industry experience as IT entrepreneur and 9 years in Cloud and Devops technical consulting, implementation and training area, currently working in capacity of Vice President – Cloud and Devops services handling singapore and India.