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WSQ - Enhance Work Productivity with Microsoft 365 Copilot

WSQ - Enhance Work Productivity with Microsoft 365 Copilot

Dive into the world of Microsoft 365 Copilot with our comprehensive course designed to enhance work productivity. This course provides an in-depth understanding of Microsoft 365 Copilot, including a comparison between the free Copilot, paid Copilot Pro, and Copilot for Microsoft 365. Learn how to create compelling content, improve PowerPoint presentations, and harness Micrsoft 365 Copilot or advanced Microsoft Office tasks. We'll also cover the utilization of Copilot for Excel, exploring the insertion of columns with formulas, creating charts and pivot tables, and conducting data analysis to streamline your workflow.

Transition smoothly into using Copilot for Teams and Outlook, where you will grasp the basic features of Microsoft 365 Chat, get summaries for meetings, work with prompts, and learn to draft and summarize email conversations efficiently. The course will also delve into Microsoft Loop and Copilot Studio, offering insights into generating and managing content in Loop Workspace, sharing information seamlessly, managing projects effectively, and even creating custom Chatbot using Copilot Studio. By the end of this course, you will have developed a solid plan to integrate Microsoft Copilot into your workflow, ensuring a seamless transition from legacy systems, and be equipped to design a staff training plan on using Microsoft Loop and Copilot Studio.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Predict and mitigate challenges in integrating Microsoft Copilot to workflow.
LO2: Develop a plan for implementing Microsoft Copilot to ensure seamless transition from legacy workflow.
LO3: Evaluate opportunities in using Microsoft Copilot for Teams and Outlook.
LO4: Design a training plan for staff to use Microsoft Loop and Copilot Studio.

Course Brochure

Download WSQ - Enhance Work Productivity with Microsoft 365 Copilot Brochure

Skills Framework

This course follows the guideline of Digital Technology Adoption and Innovation ACC-ICT-4004-1.1 under Accounting Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$900	$81.00	$531.00	$351.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2024043856)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2024043856

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Overview of Microsoft 365 Copilot

An overview of Microsoft 365 Copilot
Compare free Copilot, paid Copilot Pro and Copilot for Microsoft 365
Use free Copilot for creating content
Use Copilot Pro for Microsoft Office
Create and improve presentation in PowerPoint

Topic 2: CoPilot for Excel

Insert columns with formulas
Insert charts and pivot tables
Data analysis with Microsoft Copilot

Topic 3: CoPilot for Teams and Outlook

Basic features of Microsoft 365 Chat
Get summaries of meetings and chats in Teams
Work with prompts
Draft email messages and summarize conversation in Outlook

Topic 4: Copilot for Microsoft Loop and Copilot Studio

Overview of Microsoft Loop
Generate or modify content in Loop Workspace
Share information with Microsoft Loop
Manage projects with Microsoft Loop
Create their own chatbot using Copilot Studio

Final Assessment

Written Assessment - Short Answer Questions (WA-SAQ)
Practical Performance (PP)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

Microsoft Copilot

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents aged 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Administrative Assistant
Project Manager
Data Analyst
Marketing Coordinator
IT Support Specialist
Human Resources Manager
Sales Executive
Office Manager
Customer Service Representative
Business Analyst
Executive Assistant
Operations Manager
Productivity Coach
Team Leader
Corporate Trainer
Communications Specialist
Financial Analyst
Research Coordinator
Content Creator
Systems Integrator

Trainers

Sanjiv Venkatram:
Sanjiv Venkatram is an experienced IT strategist and business transformation consultant with over 20 years of expertise in digital workplace adoption and Microsoft 365 implementation. As a certified Microsoft 365 and Azure administrator, he has successfully led enterprise modernization projects across Asia, focusing on productivity optimization, governance, and automation. Sanjiv’s career spans consulting, training, and executive leadership roles where he has helped organizations harness cloud technologies to enhance collaboration and streamline operations.

In “Enhance Work Productivity with Microsoft 365 Copilot,” Sanjiv helps professionals unlock the full potential of AI-driven productivity tools. His sessions focus on integrating Microsoft Copilot across Teams, Outlook, Word, and Excel to automate workflows, improve decision-making, and enhance collaboration. With his strategic and technical expertise, he enables participants to transform their everyday work processes through intelligent automation and data-driven insights.

James Lee Kin Nam: James Lee is a veteran digital media and IT educator with over two decades of experience in creative technology, automation, and digital transformation. An Adobe Certified Expert and ACLP-qualified instructor, he has trained corporate teams and academic learners in areas such as AI-powered design, digital communication, and cloud productivity tools. His passion lies in helping professionals bridge creativity with technology to achieve efficiency and innovation in the digital workplace.

In “Enhance Work Productivity with Microsoft 365 Copilot,” James focuses on the creative and practical aspects of using AI within Microsoft 365 applications. His training emphasizes using Copilot for visual content generation, report automation, and digital storytelling. By blending creativity with data-driven functionality, he equips learners to leverage Microsoft’s AI ecosystem to enhance workflow efficiency and deliver visually engaging, intelligent content across platforms.

Eugene Wong: Eugene Wong is a senior business intelligence and IT trainer with over 18 years of experience in data analytics, cloud collaboration, and enterprise transformation. A certified Microsoft 365 and Power Platform specialist, he has delivered training for government agencies, financial institutions, and MNCs across Asia. Eugene specializes in bridging data analytics with business productivity tools to help professionals make smarter, data-backed decisions using Microsoft technologies.

In “Enhance Work Productivity with Microsoft 365 Copilot,” Eugene teaches participants how to integrate AI into data analysis, reporting, and communication workflows. His sessions focus on combining Copilot with Power BI, Excel, and Teams to automate reporting, summarize insights, and improve collaboration. Through hands-on exercises and real-world case studies, he enables professionals to streamline decision-making and enhance team efficiency using AI-enhanced productivity features.

Bernard Peh: Bernard Peh is an experienced IT systems engineer and principal trainer with more than 25 years of expertise in infrastructure management, cloud computing, and enterprise IT solutions. A WSQ ACLP-certified trainer and Microsoft 365 specialist, he has designed and delivered corporate programs on cybersecurity, collaboration, and cloud deployment. Bernard’s strength lies in helping organizations build secure, integrated digital work environments that promote productivity and innovation.

In “Enhance Work Productivity with Microsoft 365 Copilot,” Bernard guides learners on implementing Copilot tools to optimize communication, document management, and data-driven automation. His sessions highlight how AI can streamline workflows, reduce repetitive tasks, and enhance organizational efficiency. By combining his technical experience with practical use cases, he empowers participants to confidently adopt Microsoft’s AI ecosystem to achieve smarter, faster, and more collaborative work outcomes.

Truman Ng: Truman Ng is a technology consultant and AI systems specialist with over 20 years of experience in enterprise networking, automation, and digital transformation. A PMP, ACTA, and Huawei HCIE-certified professional, he has trained corporate teams worldwide in AI integration, DevOps, and cloud productivity. His expertise lies in aligning IT infrastructure with modern workplace technologies to enable intelligent automation and data-driven decision-making.

In “Enhance Work Productivity with Microsoft 365 Copilot,” Truman focuses on the practical implementation of AI-assisted tools for business efficiency. His lessons cover workflow automation, secure integration of Copilot within Microsoft 365, and enterprise governance best practices. Through real-world demonstrations, he helps professionals harness AI to simplify complex processes, improve communication, and accelerate productivity transformation in the modern digital workspace.