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WSQ - Building Agentic AI Workflows to Automate Business Processes

WSQ - Building Agentic AI Workflows to Automate Business Processes

This course equips professionals with the knowledge and skills to design and deploy agentic AI workflows for business automation. Participants will begin with an overview of AI agents and agentic AI, exploring how they differ from generative AI, the role of LLM reasoning frameworks, and real-world use cases. Through hands-on practice, learners will create AI agents and build LLM-powered avatar chatbots using no-code and low-code agentic AI platforms.

The course then introduces the concept of a multi-agent workforce, highlighting its benefits, applications, and management strategies. Learners will gain practical experience in designing and orchestrating multi-agent workflows on intuitive no-code and low-code platforms, enabling collaborative AI systems that mirror real-world business teams.

Finally, participants will focus on agentic AI workflows for process automation, covering Agentic Process Automation (APA) and Retrieval Augmented Generation (RAG). They will learn to implement APA solutions to streamline operations and create RAG workflows that integrate external data for more accurate and context-aware AI outputs.

By the end of the course, learners will be able to confidently design, build, and manage AI-powered workflows that automate business processes effectively, driving efficiency and innovation in their organizations.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Identify and evaluate prompt engineering for AI applications and related issues.
LO2: Implement AI agent applications using Microsoft Semantic Kernel
LO3: Deploy Chat Copilot workflows according to plan.

Course Brochure

Download WSQ - Building Agentic AI Workflows to Automate Business Processes Brochure

Skills Framework

This course follows the guideline of Artificial Intelligence Application AER-TEM-3026-1.1 TSC under ICT Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$800.00	$72.00	$472.00	$312.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2024045801)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us.

Course Code: TGS-2024045801

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Overview of AI Agents and Agentic AI Workflows

What is AI Agent and Agentic AI?
Agentic AI vs Generative AI
LLM Reasoning Frameworks
Use Cases of Agentic AI Workflows
Create an AI Agent on No-Code Platforms
Create a LLM-Powered Avatar Chatbot on No-Code and Low-Code Agentic AI Platforms

Topic 2: Managing Multi AI Agents Workforce

What are Multi AI Agents?
Use Cases of Multi AI Agents
Managing Multi AI Agents Workfloce
Creating Multi AI Agents Workforce on No-Code and Low-Code Agentic AI Platforms

Topic 3: Agentic AI Workflows to Automate Business Processes

Overview of Agentic Process Automation (APA)
Create Agentic Process Automation on Low-Code Agentic AI Platforms
Overview Retrieval Augmented Generation (RAG)
Create RAG on Low-Code Agentic AI Platforms

Final Assessment

Written Assessment (WA-SAQ)
Practical Performance (PP)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Softtware: Windows / Mac

Hardware: Laptop

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents aged 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

AI Developer
Semantic Kernel Engineer
AI Product Manager
Data Scientist
AI Application Developer
Chatbot Developer
AI Strategy Consultant
Software Engineer
Machine Learning Engineer
AI Research Scientist
Natural Language Processing Engineer
AI Solutions Architect
Technology Innovation Manager
Prompt Engineering Specialist
AI Content Strategist
System Integration Specialist
AI Deployment Engineer
Cloud Solutions Architect
AI Project Manager
Digital Transformation Consultant

Trainers

Sivanesan Sivakaruniam: Sivanesan Sivakaruniam is an IT governance and cybersecurity professional with over 20 years of experience in technology risk management, systems auditing, and business process control. Having led digital transformation and compliance initiatives across manufacturing and service industries, he specializes in helping organizations build strong cybersecurity frameworks to safeguard their operations. His expertise includes data protection, user access management, and cyber risk mitigation strategies aligned with ISO 27001 and NIST standards. As a certified corporate trainer, Sivanesan is known for delivering clear, practical, and relatable cybersecurity guidance for both technical and non-technical audiences.

In “Cyber Security Awareness Course for Personal and Businesses,” Sivanesan educates participants on identifying cyber risks, recognizing common attack vectors, and implementing effective security hygiene. His sessions emphasize the human element of cybersecurity—covering password management, phishing prevention, and safe data handling practices. By combining real-world case studies with actionable prevention strategies, he empowers learners to strengthen digital resilience in both personal and business contexts.

Achim Ludwig Dietzenbach: Achim Ludwig Dietzenbach is an information security and infrastructure management expert with more than 25 years of global experience in IT operations, cybersecurity, and enterprise architecture. He has held senior leadership roles in multinational corporations, overseeing system hardening, risk assessment, and business continuity planning. Achim’s extensive knowledge spans cloud security, identity management, and digital forensics, making him a trusted advisor for businesses aiming to secure their digital environments.

In “Cyber Security Awareness Course for Personal and Businesses,” Achim provides participants with a comprehensive understanding of modern cybersecurity threats and how to protect against them. His sessions cover cyberattack trends, endpoint protection, and best practices for securing business systems and data. Through practical examples and live demonstrations, he equips learners with the knowledge to identify vulnerabilities, respond to incidents, and adopt proactive security measures.

Agus Salim: Agus Salim is a cybersecurity and cloud infrastructure specialist with over 15 years of experience in IT security, systems administration, and network defense. He has worked extensively on designing secure cloud environments, implementing firewall and encryption technologies, and conducting vulnerability assessments for corporate networks. His expertise lies in balancing system usability with robust protection mechanisms to help organizations maintain compliance and security integrity.

In “Cyber Security Awareness Course for Personal and Businesses,” Agus helps learners understand the essentials of protecting personal and business data in today’s digital landscape. His sessions focus on practical security measures, including secure Wi-Fi configurations, malware prevention, and data privacy management. Through demonstrations and real-world insights, he helps participants develop a security-first mindset and implement practical steps to safeguard their devices and information.

Danny Teo Yong Song: Danny Teo Yong Song is a cybersecurity and IT infrastructure professional with extensive experience in managing enterprise security, network systems, and cloud computing environments. With a strong background in security operations and vulnerability management, he has led initiatives to strengthen organizational defenses against phishing, ransomware, and insider threats. Danny’s hands-on approach and clear teaching style make cybersecurity concepts accessible to individuals and small businesses alike.

In “Cyber Security Awareness Course for Personal and Businesses,” Danny focuses on raising awareness of common cyber risks and practical defense techniques. His sessions guide participants through topics such as secure communication, password management, and recognizing social engineering tactics. By providing real-world examples and step-by-step protection strategies, he enables learners to adopt safe online practices and protect sensitive information effectively.

Truman Ng: Truman Ng is an enterprise IT and cybersecurity consultant with over 20 years of experience in cloud computing, network architecture, and secure systems deployment. A PMP, ACTA, and Huawei HCIE-certified professional, he has trained numerous organizations in cybersecurity awareness, data protection, and digital resilience strategies. His expertise lies in integrating cybersecurity practices into business operations to ensure both efficiency and compliance.

In “Cyber Security Awareness Course for Personal and Businesses,” Truman delivers practical insights into protecting personal and organizational assets from cyber threats. His sessions cover network security fundamentals, risk prevention, and incident response planning for non-technical audiences. Through his engaging and practical teaching style, he helps participants develop a proactive approach to cybersecurity—empowering them to recognize, prevent, and respond to digital threats with confidence.

Customer Reviews (206)

Average Rating: 4.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 3.7/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Could have indicated the requirement for laptop or iPad (Posted on 3/13/2026)

Average Rating: 3.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Training environment. No indication if a laptop is needed. I understand this course is recommended to have, but there's no indication of a laptop needed or recommended. I expected also that there should have laptop borrowing if the participant has no access to a laptop (Posted on 3/13/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Useful beginner’s pathway to Agentic AI (Posted on 3/13/2026)

Average Rating: 3.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

NA (Posted on 3/13/2026)

Average Rating: 3.7/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

good (Posted on 3/13/2026)

Average Rating: 3.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

The screen at Chin Swee classroom is very difficult to read. Poor lighting. (Posted on 3/13/2026)

Average Rating: 3.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Could have gone more in depth and also the trainer could have given more hands on practice instead of just spoon feeding the answers. Also trainer could have been more willing to share more details instead of rushing through. Focus could have been more on knowledge and skills rather than just skimming through the notes to get the course over. (Posted on 3/13/2026)

Average Rating: 2.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 5.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 2.7/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 3.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/13/2026)

Average Rating: 4.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 4.7/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 4.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 4.7/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 4.0/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

N/A (Posted on 3/12/2026)

Average Rating: 3.3/5 Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

Classroom is Abit cramp, and admin assistants interrupt classes for mundane questions or topics. Loud noises from outside the room. (Posted on 3/12/2026)

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WSQ - Building Agentic AI Workflows to Automate Business Processes

Learning Outcomes

Course Brochure

Skills Framework

Certification

WSQ Funding

SkillsFuture Enterprise Credit (SFEC)

SkillsFuture Credit (SFC)

UTAP

PSEA

Fee

Course Information

Post-Course Support

Course Cancellation/Reschedule Policy

Course Details

Course Info

Promotion Code

Minimum Entry Requirement

Minimum Software/Hardware Requirement

About Progressive Wage Model (PWM)

Funding Eligility Criteria

Appeal Process

Job Roles

Trainers

Customer Reviews (206)

Write Your Own Review

You're reviewing: WSQ - Building Agentic AI Workflows to Automate Business Processes

How do you rate this product? *

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WSQ - Create Copilot Chatbots and Agents with Microsoft Copilot Studio

WSQ - Develop Multi-Agent AI Applications with AutoGen

WSQ - Agentic AI Automation with n8n

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WSQ - Mastering AI Agentic RAG and Workflows with No Code

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